Help Desk Technician

RSi is a recognized leader in healthcare revenue management, having earned accolades such as a 'Best in KLAS' firm and a USA Today Top 100 Workplace. The Help Desk Technician will provide technical assistance to customers, troubleshoot issues, and ensure effective communication while maintaining a customer-oriented approach.ResponsibilitiesInstall and configure software and hardwareServe as the first point of contact for customers seeking technical assistancePerform necessary and appropriate troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelRecord events and problems and their resolution in logsIdentify and suggest possible improvements on proceduresImage/Re-image machines as necessaryBe available to work overtime when necessaryPerform other duties as assignedSkillsHelp Desk experiencePossessing technical skills (Windows environment)Ability to communicate effectivelyUnderstanding the problem, troubleshooting and explaining the solutionCustomer-oriented personality demonstrating patience with usersAbility to work with a sense of urgencyProven experience as a help desk technician or other IT customer support roleTech savvy with working knowledge of Windows business environments, automation products, databases and remote controlGood understanding of computer systems, mobile devices and other tech productsAbility to diagnose and resolve basic technical issuesProficiency in EnglishExcellent communication skillsHigh School DiplomaBenefitsCompetitive pay with ample opportunities for professional growth.Collaborative, performance-driven environment with expert leadership.Mission-driven work supporting essential healthcare services.Recognition as a nationally respected leader in healthcare revenue management.Company OverviewRSi is an award-winning provider of revenue cycle management (RCM) services to the hospital and large physician practice market. It was founded in 1999, and is headquartered in Columbia, South Carolina, USA, with a workforce of 501-1000 employees. Its website is https://rsircm.com.



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