Help Desk Specialist Journeyman Remote / Telecommute Jobs

Job Title:DOEHRS-IH Helpdesk Specialist (Journeyman)Location:RemoteClearance:Public TrustQualifications:Technical experience using the DOEHRS systemTechnical experience with military Industrial Hygiene application and implementationAssociates’ DegreeMust have excellent interpersonal/communication skills and technical writing skills to provide exceptional customer service3- years' experience with Microsoft Office, Windows 10/11Description: BEAT is seeking a Helpdesk Specialist (Journeyman) to join our team of qualified, diverse individuals. The qualified applicant will become part of Defense Occupational and Environmental Health Readiness System (DOEHRS) team. DOEHRS is a web-based application that supports the anticipation, recognition, evaluation, and control of occupational and environmental factors arising in or from the workplace that may result in injury, illness, impairment, or affect the well-being of workers and members of the DoD community. DOEHRS is a mission critical application directly supporting the wellbeing of military and civilian workers.Responsibilities:Answer the helpdesk requests and provide support to usersMaintain a log of all activities in a ticketing system and create a weekly summary for management use, and routinely have considerably the largest number of tickets loggedUser settings configuration and standardizationSet up new users, including both account configuration and account creation when necessaryPerform testing of the DOEHRS application to verify system changes are free from functional errors and document testing in established checklistsPerform analysis on DOEHRS Change Requests submitted by the Services Functional Working Group to develop recommended application changes to meet the customer’s needs Analyze, communicate, and input System Change Requests, System Incident Reports, and Maintenance Change Requests into an internal Tracking System

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