Help Desk Representative
This is a remote position.
Child's Play Wonderschool is seeking a Help Desk Representative to provide support to families and assist with questions related to enrollment, registration, account access, and program information. The ideal candidate is professional, organized, and committed to delivering a positive customer experience.
Responsibilities
Respond to incoming phone, email, and online inquiries
Assist families with enrollment and registration questions
Provide information regarding programs, services, and policies
Document customer interactions and update records
Troubleshoot basic account and access issues
Escalate complex concerns to appropriate team members
Follow up on open requests and inquiries
Maintain accurate records of support activities
Provide professional and courteous customer service
Support administrative projects as needed
Requirements
High school diploma or equivalent
Previous customer service, help desk, or support experience preferred
Strong communication and problem-solving skills
Proficiency with Microsoft Office and online systems
Ability to work independently and manage multiple priorities
Strong organizational skills
Professional and customer-focused approach
Benefits
Paid Time Off (PTO)
Paid Holidays
Remote Work Opportunity
Flexible Scheduling
Professional Development Opportunities
Supportive Team Environment
Employee Assistance Program
Child's Play Wonderschool is seeking a Help Desk Representative to provide support to families and assist with questions related to enrollment, registration, account access, and program information. The ideal candidate is professional, organized, and committed to delivering a positive customer experience.
Responsibilities
Respond to incoming phone, email, and online inquiries
Assist families with enrollment and registration questions
Provide information regarding programs, services, and policies
Document customer interactions and update records
Troubleshoot basic account and access issues
Escalate complex concerns to appropriate team members
Follow up on open requests and inquiries
Maintain accurate records of support activities
Provide professional and courteous customer service
Support administrative projects as needed
Requirements
High school diploma or equivalent
Previous customer service, help desk, or support experience preferred
Strong communication and problem-solving skills
Proficiency with Microsoft Office and online systems
Ability to work independently and manage multiple priorities
Strong organizational skills
Professional and customer-focused approach
Benefits
Paid Time Off (PTO)
Paid Holidays
Remote Work Opportunity
Flexible Scheduling
Professional Development Opportunities
Supportive Team Environment
Employee Assistance Program