Help Desk Engineer

The onsite System Administrator support candidate is expected to provide services between 0700h and 1800 from Monday to Friday (Rotational Shift 8 Hr working with 1 hr lunch break).You must have:2-3 years experience in a similar roleExcellent people and communication (both verbal and written) skillsCan-do attitude with the desire to learn and growAdaptable and approachable behaviour with ability to multi-taskAbility to work independently and collaboratively in a dynamic team environmentTime management and organisation skills to effectively manage priorities and deadlinesActive Directory for user and computer accounts management (e.g. password reset, unlock accounts)Excellent troubleshooting skills on Windows, Office 365, Outlook, SharePoint, OneDriveExperience in deploying desktop and mobile hardware e.g. Laptops, Monitors, Peripherals, Deskphones, TabletsBasic understanding of wireless and wired networksKnowledge of remote access infrastructures like VPN and two factor authentications from users perspectiveJob responsibility:Resolve incidents and requests reported by end users via email, instant message channel, phone, automated ticket queue promptly and efficientlyMaintain accurate records of support requests and resolutions in our ticketing systemProvide end user device support (laptops, desktops, mobile device)Escalate incidents and liaise with respective support teams where applicableMaintain the fixed asset inventory for all IT assetsProvide Audio/Video conferencing supportPerform staff onboarding/ offboardingAssistance in IT projectsHardware/ Software installation and setupProvide guidance and training to staff on IT-related topicsAdhere to company policies and processesFrom time to time, manual lifting and shifting will be required e.g. moving desktops, monitors, racking up servers and switches etc.Education Qualification- Graduate or equivalent professional qualification

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