Help Desk Engineer
Work Hours: United States Eastern Time (9 AM - 6 PM EST) Salary Range: USD $1200-1500 per month About BitByBit (BBB): BitByBit is a dynamic Managed Service Provider (MSP) committed to helping small to medium-sized businesses untangle their technical challenges. We’re seeking a skilled and dedicated Help Desk Engineer based in Indonesia who can provide outstanding technical support and customer service to our US-based clients. This role offers opportunities for growth and skill enhancement in a fast-paced, technology-driven environment. Responsibilities Deliver exceptional customer service to end users via phone and email. Manage and update support tickets in the proprietary ticketing system, ensuring transparency and resolution from inception to closure. Provide remote desktop support and troubleshooting for Windows, Mac computers, and Android/iOS mobile devices. Utilize remote access tools (e.g., Kaseya VSA, Splashtop, LogMeIn Central) for effective problem-solving. Monitor, diagnose, and troubleshoot network and server issues. Deploy and manage antivirus solutions, backups, and applications. Administer Microsoft Active Directory, file servers, private/hosted email systems (e.g., Exchange, Office 365, Google Apps), and email spam filters. Perform website and DNS administration tasks. Manage virtual servers using VMware Vsphere, ESXi, and Microsoft Hyper-V. Requirements Skills Strong time-management, prioritization, multi-tasking, and problem-solving abilities. Exceptional critical, analytical, and strategic thinking. Strong command of the English language, with the ability to communicate effectively with US-based clients. Administration of Windows Servers (2012, 2012R2, 2016, 2022, 2025). Experience with Microsoft O365 administration. Basic knowledge of virtual desktop technologies (e.g., VMware, Citrix). Proficiency in firewall and switch administration, programming basics, and VOIP systems (preferred). Ability to work Eastern Time (9:00 AM - 6:00 PM Eastern) Experience Minimum of 1 year in a Managed Services IT environment preferred. Education Bachelor’s degree in a technical field (preferred) or equivalent experience. Relevant certifications (Microsoft, Apple, CompTIA, Cisco, Fortinet) are a plus. Benefits Salary Range: USD $1200-1500 per month Certification training opportunities.