Help Desk Analyst (REMOTE)
Tuknik Government Services, LLC a Koniag Government Services company, is seeking a Help Desk Analyst to support TGS and our government customer. The position is remote.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Essential Functions, Responsibilities & Duties may include, but are not limited to:
Provide excellent customer service and solve problems requiring a diverse technical capability (primarily for the Windows Desktop operating system with Microsoft Office 365, Microsoft Office Suite, and various standard applications (COTS).
Technically proficient with Windows 11, Intune, TCP/IP, Wi-Fi, smartphones, tablets, printers and typical office automation application support
Remote computer support (Beyond Trust / Bomgar)
Owning, tracking and resolving Information Technology (IT) incidents and requests using the Remedy Helix ITSM
Fulfilling requests and resolving incidents within SLAs on a daily basis to ensure service related issues are identified and resolved within established SLAs
Responding to alerts and escalations and working with both user and IT support groups to come up with strategic solutions to recurring problems
Education & Experience:
At least 1 year of relevant experience
Associate’s degree or equivalent work experience
CompTIA A+ certified (preferred)
HDI certified (preferred)
Security Requirement:
Ability to obtain Government Security Clearance
Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [email protected] or by calling 703-488-9377 to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Essential Functions, Responsibilities & Duties may include, but are not limited to:
Provide excellent customer service and solve problems requiring a diverse technical capability (primarily for the Windows Desktop operating system with Microsoft Office 365, Microsoft Office Suite, and various standard applications (COTS).
Technically proficient with Windows 11, Intune, TCP/IP, Wi-Fi, smartphones, tablets, printers and typical office automation application support
Remote computer support (Beyond Trust / Bomgar)
Owning, tracking and resolving Information Technology (IT) incidents and requests using the Remedy Helix ITSM
Fulfilling requests and resolving incidents within SLAs on a daily basis to ensure service related issues are identified and resolved within established SLAs
Responding to alerts and escalations and working with both user and IT support groups to come up with strategic solutions to recurring problems
Education & Experience:
At least 1 year of relevant experience
Associate’s degree or equivalent work experience
CompTIA A+ certified (preferred)
HDI certified (preferred)
Security Requirement:
Ability to obtain Government Security Clearance
Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at [email protected] or by calling 703-488-9377 to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352