Help Desk Analyst I

Blue Cross and Blue Shield of Vermont is looking for a Help Desk Analyst I to join our Infrastructure Operations and Services team. The role involves resolving technical issues for workforce members and ensuring effective communication throughout the resolution process. Responsibilities Facilitate the prompt and effective resolution of technical and production issues for all workforce members of Blue Cross Use judgment, analysis, and initiative to resolve problems, make recommendations based on corporate standards, and deliver impromptu end-user operational assistance as needed Maintain communications with requestors throughout the analysis and resolution process particularly in higher severity incidents, keeping them informed of status and escalating issues if deemed necessary Identify systemic issues (e.g., system outages, widespread processing errors) and take ownership of the end-to-end process to optimize the customer experience Skills Minimum Associates Degree in computer science or a related field In-depth knowledge of computer systems and mobile devices Hands on experience with diagnosing and resolving basic technical issues Excellent communication and interpersonal skills, customer-oriented and patient Bachelor's degree Benefits Health insurance (including vision) Dental coverage (free to employees) Wellness Program 401(k) with employer match + automatic employer contribution Life Insurance Disability Insurance Combined time off (CTO) – 20 days per year + 10 paid holidays Tuition Reimbursement Student Loan Repayment Dependent Caregiver Benefits Company Overview Located on a scenic hillside in the central Vermont community of Berlin, Blue Cross and Blue Shield of Vermont has been a primary part of Vermont’s health care system for more than 30 years, providing thousands of Vermonters with health benefits and services. It was founded in 1941, and is headquartered in Washington, Vermont, USA, with a workforce of 201-500 employees. Its website is Company H1B Sponsorship Blue Cross and Blue Shield of Vermont has a track record of offering H1B sponsorships, with 1 in 2023, 2 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.