Healthcare Operations Manager - Contract Hub
About the position
We are seeking a hands-on, execution-focused Healthcare Operations Manager to join our North America Health Solutions Operations team. This hybrid role can be worked from our Bannockburn, IL or Chicago, IL office with flexibility for virtual candidates located in the Midwest.
This position is central to building and executing a new end-to-end contract lifecycle process that directly supports our client-facing consulting teams and Account Executives. Unlike traditional management roles, this position requires direct involvement in operational executionâfrom drafting contracts to building reports in Power BI and developing advanced Excel models.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
Responsibilities
⢠Draft, revise, and execute client contractsâensuring accuracy, compliance, and alignment with business goals.
⢠Build and maintain sophisticated Excel models (e.g., nested PivotTables, dynamic dashboards) to support contract analysis and reporting.
⢠Develop and manage Power BI dashboards to track contract lifecycle metrics and operational KPIs.
⢠Lead contract lifecycle initiatives from planning through execution.
⢠Collaborate with legal, procurement, finance, and data privacy teams to resolve contract-related issues and ensure timely approvals.
⢠Maintain a robust contract tracking system and ensure adherence to legal and regulatory standards.
⢠Conduct audits and proactively identify and mitigate risks.
⢠Continuously improve workflows using automation, analytics, and best practices to reduce cycle times and enhance efficiency.
⢠Train and support offshore and onshore team members on contract execution processes and tools.
⢠Ensure every team member contributes to executionânot just oversight.
Requirements
⢠5+ years in a commercially focused operations role, ideally in healthcare or employee benefits.
⢠Strong proficiency in Power BI, advanced Excel (PivotTables, formulas, data modeling), and SharePoint.
⢠Proven ability to manage complex projects and competing priorities.
⢠High attention to detail, strong critical thinking, and problem-solving skills.
⢠Experience with financial analysis and operational risk assessment.
Nice-to-haves
⢠Demonstrated experience drafting and executing contracts is a huge plusânot just managing contract processes.
Benefits
⢠Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aonâs discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions.
⢠Eligibility for benefits is governed by the applicable plan documents and policies.
⢠In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two âGlobal Wellbeing Daysâ each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
⢠Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Apply tot his job
Apply To this Job
We are seeking a hands-on, execution-focused Healthcare Operations Manager to join our North America Health Solutions Operations team. This hybrid role can be worked from our Bannockburn, IL or Chicago, IL office with flexibility for virtual candidates located in the Midwest.
This position is central to building and executing a new end-to-end contract lifecycle process that directly supports our client-facing consulting teams and Account Executives. Unlike traditional management roles, this position requires direct involvement in operational executionâfrom drafting contracts to building reports in Power BI and developing advanced Excel models.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
Responsibilities
⢠Draft, revise, and execute client contractsâensuring accuracy, compliance, and alignment with business goals.
⢠Build and maintain sophisticated Excel models (e.g., nested PivotTables, dynamic dashboards) to support contract analysis and reporting.
⢠Develop and manage Power BI dashboards to track contract lifecycle metrics and operational KPIs.
⢠Lead contract lifecycle initiatives from planning through execution.
⢠Collaborate with legal, procurement, finance, and data privacy teams to resolve contract-related issues and ensure timely approvals.
⢠Maintain a robust contract tracking system and ensure adherence to legal and regulatory standards.
⢠Conduct audits and proactively identify and mitigate risks.
⢠Continuously improve workflows using automation, analytics, and best practices to reduce cycle times and enhance efficiency.
⢠Train and support offshore and onshore team members on contract execution processes and tools.
⢠Ensure every team member contributes to executionânot just oversight.
Requirements
⢠5+ years in a commercially focused operations role, ideally in healthcare or employee benefits.
⢠Strong proficiency in Power BI, advanced Excel (PivotTables, formulas, data modeling), and SharePoint.
⢠Proven ability to manage complex projects and competing priorities.
⢠High attention to detail, strong critical thinking, and problem-solving skills.
⢠Experience with financial analysis and operational risk assessment.
Nice-to-haves
⢠Demonstrated experience drafting and executing contracts is a huge plusânot just managing contract processes.
Benefits
⢠Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aonâs discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions.
⢠Eligibility for benefits is governed by the applicable plan documents and policies.
⢠In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two âGlobal Wellbeing Daysâ each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
⢠Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Apply tot his job
Apply To this Job