**Healthcare Customer Service Expert - Phone Intake Representative at arenaflex**
Join arenaflex, a leading provider of innovative healthcare solutions, as a Healthcare Customer Service Expert - Phone Intake Representative. In this exciting role, you will be the initial point of contact for patients seeking home healthcare services and for providers requesting authorizations to render services. As a key member of our high-volume call center team, you will play a vital role in delivering exceptional customer experiences and ensuring seamless service delivery.
**About arenaflex**
arenaflex is a dynamic and forward-thinking organization that is revolutionizing the healthcare industry with its cutting-edge solutions. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted partner in the healthcare sector. As a member of our team, you will be part of a collaborative and supportive environment that fosters growth, learning, and success.
**Job Summary**
As a Healthcare Customer Service Expert - Phone Intake Representative, you will be responsible for handling approximately 60-65 inbound calls a day, ranging from healthcare service requests to more complex inquiries. You will work from home in a remote and high-volume healthcare call center, utilizing multiple applications and a dual monitor setup to assist customers with initiating healthcare services. This includes durable medical equipment, home medical equipment, providing information, and answering questions related to service registration.
**Responsibilities**
* **A Day in the Life of a Phone Intake Associate**
+ Work Environment: Work from home in a remote and high-volume healthcare call center.
+ Call Handling: Servicing 60-65 incoming calls daily from providers, referral sources, and patients through an inbound phone queue.
+ Customer Assistance: Utilize multiple applications and a dual monitor setup to assist customers with initiating healthcare services. This includes durable medical equipment, home medical equipment, providing information, and answering questions related to service registration.
* **Call Types**
+ Inquiry Calls: Checking the status of new service requests.
+ New Service Requests: Submitting initial requests for items like wheelchairs, wound care, diabetic supplies, etc.
* **Work Schedule**
+ Team members work an 8-hour shift with a scheduled 30-minute lunch break and scheduled breaks throughout the day.
**This Role is for You if:**
* You strive to meet or exceed individual performance targets in key areas such as call average handle time (AHT) quality of call, attendance, adherence, and other contact center objectives specific to the call center and job role.
* You demonstrate empathy and patience when assisting callers with difficult inquiries or complex requests.
* You exhibit a strong attention to detail.
* You consistently adhere to all company policies, including HIPAA/PHI regulations.
* You contribute to a positive team environment. We appreciate team members who bring enthusiasm, fun, and enjoyment to their work.
**Qualifications**
* **Education**: High School Diploma or GED.
* **Experience**: Minimum 2 years of customer service experience in a call center environment, and 1 year working in healthcare with medical terminology.
* **Technical Skills**: Proficient with navigating dual monitors and multiple applications.
* **Keyboarding**: Type at a speed of 30 WPM with ability to perform data entry while actively listening.
* **Search Engine Use**: Competence in tasks like clicking, troubleshooting, opening a browser, bookmarking sites, and navigating with back/forward buttons.
* **PC Skills**: Basic skills in Microsoft Office including Word, Excel, Outlook, and Teams for communication and scheduling meetings.
* **Assessment**: A passing score on the SHL Customer Service Phone Simulation Assessment is required to proceed in the interview process.
**Benefits and Perks**
* **Starting Pay**: $17.50/hour + monthly bonus incentives.
* **Formal Training & Nesting Hours**: First 5 weeks; Monday – Friday, 9:00am to 5:30pm EST, followed by a transition to your assigned shift.
* **Available Shift after Training & Nesting**: Monday - Friday, 9:30AM - 6:00PM EST.
* **Career Growth Opportunities**: arenaflex offers a range of career development opportunities, including training programs, mentorship, and promotions.
* **Learning Benefits**: arenaflex provides access to online training platforms, webinars, and conferences to help you stay up-to-date with industry trends and best practices.
* **Work Environment**: arenaflex maintains a remote and flexible work environment, allowing you to work from home and achieve a better work-life balance.
**Why Join arenaflex?**
* **Equal Opportunity Employer**: arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion.
* **Drug-Free Workplace**: arenaflex maintains a drug-free workplace, ensuring a safe and healthy environment for all employees.
* **Ongoing Applications**: arenaflex accepts applications on an ongoing basis until a candidate is identified.
**Apply Now!**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Join arenaflex today and become part of a dynamic team that is shaping the future of healthcare.
[Apply Job!](https://himalayas.app/companies/arenaflex/jobs/healthcare-customer-service-expert-phone-intake-7877933359?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic)
Apply Now
**About arenaflex**
arenaflex is a dynamic and forward-thinking organization that is revolutionizing the healthcare industry with its cutting-edge solutions. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a trusted partner in the healthcare sector. As a member of our team, you will be part of a collaborative and supportive environment that fosters growth, learning, and success.
**Job Summary**
As a Healthcare Customer Service Expert - Phone Intake Representative, you will be responsible for handling approximately 60-65 inbound calls a day, ranging from healthcare service requests to more complex inquiries. You will work from home in a remote and high-volume healthcare call center, utilizing multiple applications and a dual monitor setup to assist customers with initiating healthcare services. This includes durable medical equipment, home medical equipment, providing information, and answering questions related to service registration.
**Responsibilities**
* **A Day in the Life of a Phone Intake Associate**
+ Work Environment: Work from home in a remote and high-volume healthcare call center.
+ Call Handling: Servicing 60-65 incoming calls daily from providers, referral sources, and patients through an inbound phone queue.
+ Customer Assistance: Utilize multiple applications and a dual monitor setup to assist customers with initiating healthcare services. This includes durable medical equipment, home medical equipment, providing information, and answering questions related to service registration.
* **Call Types**
+ Inquiry Calls: Checking the status of new service requests.
+ New Service Requests: Submitting initial requests for items like wheelchairs, wound care, diabetic supplies, etc.
* **Work Schedule**
+ Team members work an 8-hour shift with a scheduled 30-minute lunch break and scheduled breaks throughout the day.
**This Role is for You if:**
* You strive to meet or exceed individual performance targets in key areas such as call average handle time (AHT) quality of call, attendance, adherence, and other contact center objectives specific to the call center and job role.
* You demonstrate empathy and patience when assisting callers with difficult inquiries or complex requests.
* You exhibit a strong attention to detail.
* You consistently adhere to all company policies, including HIPAA/PHI regulations.
* You contribute to a positive team environment. We appreciate team members who bring enthusiasm, fun, and enjoyment to their work.
**Qualifications**
* **Education**: High School Diploma or GED.
* **Experience**: Minimum 2 years of customer service experience in a call center environment, and 1 year working in healthcare with medical terminology.
* **Technical Skills**: Proficient with navigating dual monitors and multiple applications.
* **Keyboarding**: Type at a speed of 30 WPM with ability to perform data entry while actively listening.
* **Search Engine Use**: Competence in tasks like clicking, troubleshooting, opening a browser, bookmarking sites, and navigating with back/forward buttons.
* **PC Skills**: Basic skills in Microsoft Office including Word, Excel, Outlook, and Teams for communication and scheduling meetings.
* **Assessment**: A passing score on the SHL Customer Service Phone Simulation Assessment is required to proceed in the interview process.
**Benefits and Perks**
* **Starting Pay**: $17.50/hour + monthly bonus incentives.
* **Formal Training & Nesting Hours**: First 5 weeks; Monday – Friday, 9:00am to 5:30pm EST, followed by a transition to your assigned shift.
* **Available Shift after Training & Nesting**: Monday - Friday, 9:30AM - 6:00PM EST.
* **Career Growth Opportunities**: arenaflex offers a range of career development opportunities, including training programs, mentorship, and promotions.
* **Learning Benefits**: arenaflex provides access to online training platforms, webinars, and conferences to help you stay up-to-date with industry trends and best practices.
* **Work Environment**: arenaflex maintains a remote and flexible work environment, allowing you to work from home and achieve a better work-life balance.
**Why Join arenaflex?**
* **Equal Opportunity Employer**: arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion.
* **Drug-Free Workplace**: arenaflex maintains a drug-free workplace, ensuring a safe and healthy environment for all employees.
* **Ongoing Applications**: arenaflex accepts applications on an ongoing basis until a candidate is identified.
**Apply Now!**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Join arenaflex today and become part of a dynamic team that is shaping the future of healthcare.
[Apply Job!](https://himalayas.app/companies/arenaflex/jobs/healthcare-customer-service-expert-phone-intake-7877933359?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic)
Apply Now