Healthcare Contact Center Specialist, Sales Experience Required
Job Description:
• Reach out to patients who have expressed an interest in care to explain Isaac Health’s services and offerings
• Coordinate cognitive health screening campaigns
• Take the medical history from patients or their caregivers
• Schedule and coordinate appointments
• Assist patients with technology and other questions
Requirements:
• Excellent verbal and written communication skills for effective interaction with patients, the medical team and internal team members.
• High levels of professionalism in communication, high level of patience and caring attitude with patients and family members.
• Demonstrated call center experience, handling high-volume outbound and/or inbound calls.
• Prior telehealth experience is a plus
• Familiarity with Medicare and Insurance concepts
• Proven efficiency in patient documentation, typing skills, ensuring accuracy and completeness
• Experience navigating multiple systems and completing documentation simultaneously during an outbound call
• Strong overall tech-saviness and ability to quickly learn new software and systems.
• Competency with Google Office Suite
• Experience working with the elderly
• Excellent organizational and management skills, highly organized in approach and keeping track of complex information flows
• A strong ability to quickly pick up and adhere to defined workflows and mandatory scripting requirements.
• Comfort and proficiency working in a remote office setting
Benefits:
• Mission-driven impact: Shape the future of the #1 largest and fastest growing online brain health care company in the world
• Build a platform that is improving the lives and well-being of hundreds of thousands of people, including those that come from historically underserved groups
• Join a community of high achievers who have a passion for promoting brain health
• Path to develop and grow: Readily available clinician leadership for case consultations to ensure you always receive the support you need
• Access to innovative technology to support you in delivering the highest quality of care to your clients
• Access to continuing training and education
• Remote-first model: Work virtually from anywhere in the United States
• Culture and connectivity: A highly responsive and supportive team of clinical and operational management
• Decreased administrative time for clinicians through ongoing technology improvements and automation
• Fully integrated, data-enabled EMR with embedded clinical decision support and task management system
• Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization
Apply tot his job
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• Reach out to patients who have expressed an interest in care to explain Isaac Health’s services and offerings
• Coordinate cognitive health screening campaigns
• Take the medical history from patients or their caregivers
• Schedule and coordinate appointments
• Assist patients with technology and other questions
Requirements:
• Excellent verbal and written communication skills for effective interaction with patients, the medical team and internal team members.
• High levels of professionalism in communication, high level of patience and caring attitude with patients and family members.
• Demonstrated call center experience, handling high-volume outbound and/or inbound calls.
• Prior telehealth experience is a plus
• Familiarity with Medicare and Insurance concepts
• Proven efficiency in patient documentation, typing skills, ensuring accuracy and completeness
• Experience navigating multiple systems and completing documentation simultaneously during an outbound call
• Strong overall tech-saviness and ability to quickly learn new software and systems.
• Competency with Google Office Suite
• Experience working with the elderly
• Excellent organizational and management skills, highly organized in approach and keeping track of complex information flows
• A strong ability to quickly pick up and adhere to defined workflows and mandatory scripting requirements.
• Comfort and proficiency working in a remote office setting
Benefits:
• Mission-driven impact: Shape the future of the #1 largest and fastest growing online brain health care company in the world
• Build a platform that is improving the lives and well-being of hundreds of thousands of people, including those that come from historically underserved groups
• Join a community of high achievers who have a passion for promoting brain health
• Path to develop and grow: Readily available clinician leadership for case consultations to ensure you always receive the support you need
• Access to innovative technology to support you in delivering the highest quality of care to your clients
• Access to continuing training and education
• Remote-first model: Work virtually from anywhere in the United States
• Culture and connectivity: A highly responsive and supportive team of clinical and operational management
• Decreased administrative time for clinicians through ongoing technology improvements and automation
• Fully integrated, data-enabled EMR with embedded clinical decision support and task management system
• Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization
Apply tot his job
Apply To this Job