Health Coach- Remote
About the position Responsibilities • Participating in engagement calls to inform eligible participants of the program offering and enroll them in the program. • Providing individualized behavior change coaching to reduce or eliminate high risk behaviors and encourage adoption of habits that are conducive to a higher quality of life. • Reaching out to members who are enrolled in coaching but do not have a scheduled call. • Coordinating delivery of services and care with other members of a multi-disciplinary care team, including nurses, pharmacists, and external vendors. • Supporting operational aspects of the assigned area to meet the organization's customer requirements. • Adhering to a schedule and caseload to support success and connectivity of member interaction. • Participating in daily and monthly meetings for updates and to present findings and insight. • Noting and tracking the members' progress and efficacy of the program. Requirements • Bachelor's degree in health-related field required (i.e., Psychology, Nutrition, Exercise Science, etc.). • 2+ years prior health coaching experience may substitute for a degree. • 1-2 years of related experience required; experience in a customer service role preferred. • Experience with benchmarks and contact center metrics preferred, including adherence to schedule. • Proficiency in computer data entry and Microsoft Office. • Ability to coordinate telephonic communication with program participants while simultaneously navigating software platform and entering data for extended periods of time. • Knowledge ability to quickly learn information around lifestyle related topics such as: smoking cessation, weight management, nutrition, exercise, stress reduction and sleep desired. • Ability to work independently and prioritize a moderate workload with minimal supervision. • Adaptability to schedule changes on an as-need basis. • Ability to multitask with members and operationally with managers and support staff. • Hard-wired internet connection is necessary as WIFI is not permitted. Nice-to-haves • Effective interpersonal and communication skills required. • Enthusiastically inspires members to change behaviors and to see possibilities. • Ability to learn to coach effectively using motivational interviewing. • Flexibility to work any shift (typically an evening shift) or change shifts based on business needs, including availability to work rotating Saturdays. Apply tot his job