Health Care Customer Service Representative

DescriptionThe GREAT STATE TEAM is seeking Remote Health Care Customer Service Representatives to join our fast-growing teams! As a Health Care Customer Service Representative, you will be handling inbound and outbound calls in a high-tech environment, resolving general questions regarding insurance, financial assistance, and processing payments. This position is challenging but rewarding, fast paced, and in a team environment.**Veterans and Military Spouses Encouraged to Apply**Duties include but are not limited to:Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessaryResponds to requests for information by patient/account holders in a professional, thorough, explainable mannerActs to gain payment or arrangement of payment on behalf of the client as appropriateFollows client-specific protocols and policies when carrying out dutiesInvestigates and responds to client enquiries as neededEnters and monitors payment arrangementsAdhere to all FDCPA, FCRA, HIPPA and other applicable lawsQualifications, Skills, and Experience:1+ years’ experience working in Call Center of Customer Service function where contact with the public was a part of daily dutiesKnowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferredAbility to work successfully in a fast-paced, deadline-oriented environmentStrong organization skills. The ability to work on multiple tasks simultaneouslyDemonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requiresAbility to work successfully and cooperatively within a team-based environmentBilingual candidates will provide additional support for bilingual callsInternet Requirements: The minimum internet speed requirements for remote work are as follows:Broadband internet connection (No DSL, or Dial Up)Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)Minimum Speed Results: 40 mbps download, 5 mbps uploadCamera Requirements:Cameras are required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods. After training is completed, camera use will be required as directed by your supervisor or based on team expectations.Wage:Bilingual Remote: $18.00/hr AND the opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months!Non Bilingual Remote: $16.00/hr AND the opportunity to earn quarterly performance increases up to an additional $2.00/hr in your first 12 months!We Offer a Comprehensive Benefits Package:Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accountsPaid time off starting at 90 days and annual profit sharing7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor DayFamily Friendly EventsWellness Programs/Gym ReimbursementAll necessary equipment and technical support provided* Benefits eligibility is dependent upon FTE Status and Position*All offers of employment are contingent upon successful completion of all post offer processing.Your next great career move could be a click away. Apply now!State Collection Service is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position.Remote workers must be based in the United States and must reside in one of the following states: AZ, NV, ID, MT, OH, TX, OK, KS, LA, AR, MO, IL, IA, MN, WI, MI, IN, KY, TN, MS, AL, GA, FL, NC, SC, PA, MD, NM

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