Health & Benefits - Customer Service Representative / Support Specialist (Remote) - Join careerzynith's Community of Forward-Thinking Individuals
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join careerzynith, a people-centric company that is revolutionizing the health and wealth journey for businesses and individuals alike.
At careerzynith, we're committed to empowering our customers to thrive today, tomorrow, and into retirement. Our team of forward-thinking individuals is dedicated to driving results with an unwavering commitment to integrity. We're a community that values collaboration, innovation, and continuous learning, and we're seeking like-minded professionals to join our ranks.
**About the Role**
As a Health & Benefits - Customer Service Representative / Support Specialist, you'll play a critical role in supporting our customers' journey through the healthcare reimbursement system. This challenging and rewarding position requires partnering closely with customers to provide valuable insights, education, and direction for online support that would be most valuable to them.
**Key Responsibilities**
* Provide high-quality, customer-focused telephonic service using knowledge of procedures and systems to meet and/or exceed member satisfaction while educating constituents on careerzynith policies and programs.
* Consult with members to support easy navigation of available online tools, from checking an account balance to submitting claims.
* Resolve issues without management intervention to remove barriers for the member.
* Develop initial call skills after training and may be cross-trained to other skills on a later date.
* Protect sensitive member information with discretion.
* Engage with members at all levels, prioritizing effectively to meet member service goals / deadlines.
* Perform other duties as assigned.
**Requirements**
* 1-3 years of experience in Customer Service.
* Prior call center experience preferred.
* No degree required.
* Internet speed requirements:
+ Upload Speed: >20 Mbps
+ Download Speed: >100 Mbps
+ Must be able to hardwire ethernet cable to internet modem/router.
* Quiet, distraction-free work environment without any conflicting responsibilities during the scheduled shift.
* Availability to work a regular schedule, including some Saturdays (TBD).
* Ability to work overtime.
**Preferred Qualifications**
* Computer knowledge and skills, comfortable learning new systems.
* Able to learn, memorize and retain information.
* Basic understanding of medical / reimbursement terminology preferred.
* Can adapt to a fast-paced environment.
* Ability to de-escalate and handle member issues without utilizing a supervisor.
* Oral and written communication skills.
* Problem solving skills.
* Attention to detail and accuracy.
* Analytical skills.
**Training and Development**
* Training Class/Start Date: 2/3/2025 (subject to change due to business needs).
* Attendance is mandatory during the training period of this position (training is paid, PTO accrues while in the training period; however, PTO cannot be taken during the training period of this position).
* Training is approximately five weeks.
* Product exam at the end of training with a passing score of 85% required to continue to hold this position.
* Training Schedule/Shift: 9:00 to 5:30 EST and 10:30 to 7:00 EST (subject to change due to business needs).
**Compensation and Benefits**
* $17.50/hr plus incentive.
* Comprehensive benefits package, including medical, dental, and vision coverage.
* 401(k) retirement plan with company match.
* Paid time off and holidays.
* Opportunities for career growth and professional development.
**Why Join careerzynith?**
* Collaborative and dynamic work environment.
* Opportunities for career growth and professional development.
* Comprehensive benefits package.
* Recognition and rewards for outstanding performance.
* Flexible work arrangements, including remote work options.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application and resume through our website.
Apply Now!
We look forward to welcoming you to our community of forward-thinking individuals!
Apply for this job
At careerzynith, we're committed to empowering our customers to thrive today, tomorrow, and into retirement. Our team of forward-thinking individuals is dedicated to driving results with an unwavering commitment to integrity. We're a community that values collaboration, innovation, and continuous learning, and we're seeking like-minded professionals to join our ranks.
**About the Role**
As a Health & Benefits - Customer Service Representative / Support Specialist, you'll play a critical role in supporting our customers' journey through the healthcare reimbursement system. This challenging and rewarding position requires partnering closely with customers to provide valuable insights, education, and direction for online support that would be most valuable to them.
**Key Responsibilities**
* Provide high-quality, customer-focused telephonic service using knowledge of procedures and systems to meet and/or exceed member satisfaction while educating constituents on careerzynith policies and programs.
* Consult with members to support easy navigation of available online tools, from checking an account balance to submitting claims.
* Resolve issues without management intervention to remove barriers for the member.
* Develop initial call skills after training and may be cross-trained to other skills on a later date.
* Protect sensitive member information with discretion.
* Engage with members at all levels, prioritizing effectively to meet member service goals / deadlines.
* Perform other duties as assigned.
**Requirements**
* 1-3 years of experience in Customer Service.
* Prior call center experience preferred.
* No degree required.
* Internet speed requirements:
+ Upload Speed: >20 Mbps
+ Download Speed: >100 Mbps
+ Must be able to hardwire ethernet cable to internet modem/router.
* Quiet, distraction-free work environment without any conflicting responsibilities during the scheduled shift.
* Availability to work a regular schedule, including some Saturdays (TBD).
* Ability to work overtime.
**Preferred Qualifications**
* Computer knowledge and skills, comfortable learning new systems.
* Able to learn, memorize and retain information.
* Basic understanding of medical / reimbursement terminology preferred.
* Can adapt to a fast-paced environment.
* Ability to de-escalate and handle member issues without utilizing a supervisor.
* Oral and written communication skills.
* Problem solving skills.
* Attention to detail and accuracy.
* Analytical skills.
**Training and Development**
* Training Class/Start Date: 2/3/2025 (subject to change due to business needs).
* Attendance is mandatory during the training period of this position (training is paid, PTO accrues while in the training period; however, PTO cannot be taken during the training period of this position).
* Training is approximately five weeks.
* Product exam at the end of training with a passing score of 85% required to continue to hold this position.
* Training Schedule/Shift: 9:00 to 5:30 EST and 10:30 to 7:00 EST (subject to change due to business needs).
**Compensation and Benefits**
* $17.50/hr plus incentive.
* Comprehensive benefits package, including medical, dental, and vision coverage.
* 401(k) retirement plan with company match.
* Paid time off and holidays.
* Opportunities for career growth and professional development.
**Why Join careerzynith?**
* Collaborative and dynamic work environment.
* Opportunities for career growth and professional development.
* Comprehensive benefits package.
* Recognition and rewards for outstanding performance.
* Flexible work arrangements, including remote work options.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application and resume through our website.
Apply Now!
We look forward to welcoming you to our community of forward-thinking individuals!
Apply for this job