Head Teller

About the position

The Head Teller position is a critical role within the banking environment, responsible for overseeing teller activities in accordance with established policies and procedures. This position ensures the efficient operation of the teller area, maintaining accurate records of vault and teller station cash balances. The Head Teller is tasked with preparing daily, monthly, and quarterly reports, as well as managing items listed within the Head Teller Manual. This role requires a strong focus on customer service, ensuring that all transactions are handled with care, sensitivity, and confidentiality. The Head Teller serves as a role model for quality service, promoting a positive customer experience while also looking for opportunities to develop new customer relationships and strengthen existing ones through a need-based sales approach. In addition to customer service responsibilities, the Head Teller coordinates the activities of the teller operations area. This includes assigning work, answering questions, mentoring staff, and assisting with complex transactions. Regular meetings are conducted to address challenges, introduce new ideas, and communicate changes in policies and procedures. The Head Teller also plays a key role in managing the vault, including ordering money for the main office and branches, ensuring the vault is balanced daily, and verifying cash received or shipped. This position requires a proactive approach to problem-solving, particularly in assisting tellers with cash discrepancies and ensuring compliance with security procedures. The Head Teller is also involved in the hiring, discipline, promotion, transfer, and termination of teller staff, conducting quarterly check-ins and setting performance goals. This position is essential for maintaining a high standard of service and operational efficiency within the bank.

Responsibilities
• Oversee teller activities according to established policies and procedures.
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• Maintain records of vault and teller station cash balances.
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• Prepare daily, monthly, and quarterly reports as per the Head Teller Manual.
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• Provide efficient, accurate, and high-quality service while maintaining good customer relations.
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• Administer policies and procedures, including security procedures, in the department.
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• Coordinate the activities of the teller operations area by assigning work and answering questions.
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• Conduct regular teller meetings to review challenges and explain new ideas or changes in policy.
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• Control vault money, including ordering money for the main office and branches, ensuring the vault is balanced daily.
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• Verify cash received/shipped and maintain inventory of official checks and other negotiable items.
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• Assist tellers in locating cash discrepancies and provide support for complex transactions.
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• Make recommendations to management regarding hiring, discipline, promotion, transfer, and termination of staff members.
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• Perform quarterly check-ins with staff and develop effective management plans including goals for staff.

Requirements
• High School Diploma or equivalent.
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• Minimum three years of increasingly responsible experience in a teller-related function, including formal teller training.
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• Good mathematical, organizational, and communication skills.
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• Good interpersonal and supervisory skills.
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• Proficient in standard office equipment and Microsoft Office programs.
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• Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training.

Nice-to-haves

Benefits

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