Head of Intake (Remote — ABA Healthcare)

This is a remote position. Head of Intake (Remote — ABA Healthcare) Schedule: Full-Time | Monday–Friday, 9:00 AM–6:00 PM (ET) Location: 100% Remote Language Requirement: Fluent in Spanish & English (Required) About the Role We are seeking an experienced Head of Intake to lead our admissions and client onboarding efforts for a fast-growing ABA healthcare organization. This role combines care coordination, leadership, and high-volume phone-based outreach . The ideal candidate is comfortable spending most of the workday speaking with families, making outbound calls, and converting inquiries into active clients—while maintaining a compassionate, professional, and organized approach. This is a results-driven leadership role , not a passive administrative position. Key Responsibilities Manage the full intake lifecycle from first inquiry to client start of services Make and oversee high-volume outbound and inbound calls daily with prospective families Proactively follow up with leads via phone, text, and email to ensure conversion Convert inquiries into scheduled intakes and active clients Communicate clearly and empathetically in Spanish and English Lead and manage the intake team, including training, workflows, and accountability Verify insurance eligibility and navigate authorization requirements Coordinate with clinical, scheduling, and billing teams Maintain accurate documentation in EMR/CRM systems Track intake metrics, conversion rates, follow-up timelines, and call volume Ensure an exceptional experience for families while driving timely admissions Who Will Thrive in This Role You enjoy talking to people and are energized by phone-based work You are comfortable making many outbound calls per day when needed You follow up relentlessly and do not wait for families to call back You can balance empathy with urgency and conversion You view intake as both healthcare coordination and sales Requirements Required Qualifications Fluent in Spanish and English (spoken and written) — REQUIRED Prior experience in healthcare intake, admissions, or patient coordination Comfort with high-volume outbound calling and lead conversion Strong leadership, organization, and follow-up skills Ability to work in a fast-paced, high-accountability environment Proficiency with EMR/CRM systems, spreadsheets, and email platforms Reliable internet connection and private remote workspace Preferred Experience ABA or behavioral health intake experience Insurance verification and authorization processes CRM or EMR platforms (CentralReach, Salesforce, etc.) Supervisory or management experience in intake, admissions, or healthcare admin Benefits Why Join Us Fully remote position Stable full-time schedule (9 AM–6 PM ET) Opportunity to lead and scale a critical department High-impact role with ownership and visibility Competitive compensation based on experience Benefits Medical, Dental, and Vision insurance Life insurance 401(k) retirement plan Paid time off (PTO) and paid holidays Fully remote work environment Consistent full-time schedule (Monday–Friday, 9 AM–6 PM ET) Opportunity for growth and leadership advancement in a rapidly expanding organization