Head of Implementation
Head of Implementation
Department: Implementation
Employment Type: Full Time
Location: Remote, UK
Reporting To: Christine Weddell
Compensation: £80,000 / year
Description
Aptem builds software for the UK skills and employment sector. Our platform supports training providers, employers, and employment organisations to manage learner journeys from enrolment through to qualification or employment outcome. We are in the middle of a deliberate, ambitious transformation of how we work, and this role is at the centre of it.
The Role:
We are looking for a Head of Implementation to transform our implementation function into a market-leading onboarding operation: faster, lower effort for customers and for Aptem, and consistently excellent. This is a transformation role first. You will not carry a personal project portfolio; your job is to fundamentally reimagine how the team works, build the processes and capability to sustain it, and drive continuous improvement from there.
The right person has already done this. They can point to specific examples of implementation or onboarding transformation they have led, the metrics that prove it, and how they brought their team with them. Evidence of what you have built and changed matters more than tenure or seniority.
What you will be doing:
Leading transformation
Leading the fundamental redesign of implementation processes to materially reduce effort and cycle time for both Aptem and its customers
Identifying and driving automation opportunities, using AI and working with product and technology teams where appropriate
Setting and pursuing an ambitious improvement agenda, not just incremental change
Owning the tooling and technology used to support implementation; making recommendations on new approaches
Evaluating implementation effectiveness through customer and stakeholder feedback, and acting on what you find
Leading the team
Building, developing, and retaining a high-performing team of 12 with a clear customer focus and a continuous improvement mindset
Providing coaching and performance feedback that genuinely raises capability over time
Holding the team accountable for data accuracy in Planhat to enable reliable reporting
Managing workload allocation, recruitment, onboarding, and day-to-day team issues
Ensuring team members set clear expectations internally and externally and follow through on the
Operating cross-functionally
Building productive relationships with Sales, Customer Support, Customer Success, Product, and Finance
Acting as the primary escalation contact for implementation issues with senior customer stakeholders
Supporting Sales on large prospect opportunities, including presentations and project estimates
Working with Marketing to identify customers who could serve as references or case studies
What we are looking for:
Essential
Experience in a SaaS or technology business
Demonstrated experience leading a meaningful implementation, onboarding, or operational transformation, with specific evidence of what changed, by how much, and how it was measured
Strong people leadership: a track record of developing and retaining a team through significant change, and getting buy-in rather than just driving change from above
A track record of getting buy-in for transformation, not just driving it from above
Experience managing a team across multiple concurrent customer accounts or projects
Proven ability to manage senior stakeholder relationships and act as a credible escalation contact
Strong commercial awareness: understanding of how implementation connects to revenue, retention, and customer satisfaction
Clear, confident communicator across all channels, including when delivering difficult messages
Working knowledge of implementation and project management tooling
Desirable
Experience working in a regulated or compliance-adjacent environment
Proficiency Planhat
Why Aptem
Aptem's platform supports over 130,000 learners every day across the UK. We are a mature, stable SaaS business in a sector where the work genuinely matters, and we are at an inflection point in how we operate. This role has real scope to build something better and leave a visible mark on the business.
If you have transformed an implementation function before and want to do it again somewhere the impact will be felt, we would like to hear from you.
Benefits:
Aptem offers numerous benefits to support our team.
27 days annual leave
Option to buy up to 5 extra days’ annual leave
Life insurance
Optional comprehensive private medical insurance
Optional EV scheme with Octopus to make electric cars more affordable
Salary Extras: retail and gym discounts, plus Employee Assistance Programme
Summer hours for extra flexibility in warmer months
Birthday day off
Pension scheme to support your long‑term financial future
Aptem Neighbour Scheme to connect local remote colleagues
Up to two paid volunteering days each year
Biannual company social events
Virtual coffee networking to build connections across the business
Apply To This Job
Department: Implementation
Employment Type: Full Time
Location: Remote, UK
Reporting To: Christine Weddell
Compensation: £80,000 / year
Description
Aptem builds software for the UK skills and employment sector. Our platform supports training providers, employers, and employment organisations to manage learner journeys from enrolment through to qualification or employment outcome. We are in the middle of a deliberate, ambitious transformation of how we work, and this role is at the centre of it.
The Role:
We are looking for a Head of Implementation to transform our implementation function into a market-leading onboarding operation: faster, lower effort for customers and for Aptem, and consistently excellent. This is a transformation role first. You will not carry a personal project portfolio; your job is to fundamentally reimagine how the team works, build the processes and capability to sustain it, and drive continuous improvement from there.
The right person has already done this. They can point to specific examples of implementation or onboarding transformation they have led, the metrics that prove it, and how they brought their team with them. Evidence of what you have built and changed matters more than tenure or seniority.
What you will be doing:
Leading transformation
Leading the fundamental redesign of implementation processes to materially reduce effort and cycle time for both Aptem and its customers
Identifying and driving automation opportunities, using AI and working with product and technology teams where appropriate
Setting and pursuing an ambitious improvement agenda, not just incremental change
Owning the tooling and technology used to support implementation; making recommendations on new approaches
Evaluating implementation effectiveness through customer and stakeholder feedback, and acting on what you find
Leading the team
Building, developing, and retaining a high-performing team of 12 with a clear customer focus and a continuous improvement mindset
Providing coaching and performance feedback that genuinely raises capability over time
Holding the team accountable for data accuracy in Planhat to enable reliable reporting
Managing workload allocation, recruitment, onboarding, and day-to-day team issues
Ensuring team members set clear expectations internally and externally and follow through on the
Operating cross-functionally
Building productive relationships with Sales, Customer Support, Customer Success, Product, and Finance
Acting as the primary escalation contact for implementation issues with senior customer stakeholders
Supporting Sales on large prospect opportunities, including presentations and project estimates
Working with Marketing to identify customers who could serve as references or case studies
What we are looking for:
Essential
Experience in a SaaS or technology business
Demonstrated experience leading a meaningful implementation, onboarding, or operational transformation, with specific evidence of what changed, by how much, and how it was measured
Strong people leadership: a track record of developing and retaining a team through significant change, and getting buy-in rather than just driving change from above
A track record of getting buy-in for transformation, not just driving it from above
Experience managing a team across multiple concurrent customer accounts or projects
Proven ability to manage senior stakeholder relationships and act as a credible escalation contact
Strong commercial awareness: understanding of how implementation connects to revenue, retention, and customer satisfaction
Clear, confident communicator across all channels, including when delivering difficult messages
Working knowledge of implementation and project management tooling
Desirable
Experience working in a regulated or compliance-adjacent environment
Proficiency Planhat
Why Aptem
Aptem's platform supports over 130,000 learners every day across the UK. We are a mature, stable SaaS business in a sector where the work genuinely matters, and we are at an inflection point in how we operate. This role has real scope to build something better and leave a visible mark on the business.
If you have transformed an implementation function before and want to do it again somewhere the impact will be felt, we would like to hear from you.
Benefits:
Aptem offers numerous benefits to support our team.
27 days annual leave
Option to buy up to 5 extra days’ annual leave
Life insurance
Optional comprehensive private medical insurance
Optional EV scheme with Octopus to make electric cars more affordable
Salary Extras: retail and gym discounts, plus Employee Assistance Programme
Summer hours for extra flexibility in warmer months
Birthday day off
Pension scheme to support your long‑term financial future
Aptem Neighbour Scheme to connect local remote colleagues
Up to two paid volunteering days each year
Biannual company social events
Virtual coffee networking to build connections across the business
Apply To This Job