Head of Experience Programs
As Head of Experience Programs for Consumer Advocacy, you will play a leading role in bringing colleagues together to co-create experiences with our Guardian consumers across the lines of business. You will lead and develop a team of Experience Program Leads. You will partner cross-functionally to drive the CX Operating Model. You and your team will drive the Guardian Experience and bring Consumer Advocacy resources together in support of the co-creation strategy. You will govern experience initiatives to CX best practice standards, inspire teams to design experiences with an innovative, inclusive and contemporary approach, lead journey mapping workshops, create personas, and assist business partners with identifying metrics used to measure improvements.
You are a leader that fosters collaboration, inspiration, and consistency. You are a self-starter who can expertly lead end-to-end program execution with stakeholders across the organization. You thrive on partnership and collaboration and take pride in getting initiatives over the finish line. You can see the big picture and distill it into the steps required to bring it to life and model a consumer-centric approach to program delivery. You are comfortable autonomously making decisions and offering recommendations based on insights and are dedicated to driving Guardian's transformation to becoming a consumer-first company. You are an advocate for change and dedicated to ensuring our consumers have a voice in every discussion.
You Have
Prior experience leading a successful team.
Demonstrated success partnering with team members to execute and complete initiatives.
An eagerness to drive significant business impact and outcomes, while staying deeply engaged.
Outstanding verbal, written and interpersonal communication skills.
Excellent analytical and critical thinking skills.
Great attention to detail.
Insurance and financial experience desired with demonstrated understanding of product landscape.
Journey mapping skills desired (but not required).
PMP or comparable certification (a plus, but not required).
Working knowledge of the insurance industry and Guardian products.
You Will
Successfully drive co-creation with consumers by leading your team and partnering with key stakeholders on experience initiatives.
Bring together Guardian teams around a common goal.
Govern consumer experience initiatives to best practice standards.
Thread behavioral science throughout the process.
Deliver personas and journey map packages that clearly articulate consumer needs.
Lead cross functional program meetings and effectively documenting and communicate program status, achievements, and key results.
Be a mentor a team of Program Experience Leads driving adherence to CX best practices elevating the Experience Programs team to a Center of Excellence.
Monitor industry dynamics to revise initiatives based on competitive landscape, as needed.
Location:
This role is 3 days a week in one of our Hub Office Locations. (Bethlehem PA, Holmdel NJ, Hudson Yards NY, Boston MA)
A
Salary Range:
$124,120.00 - $203,905.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our Promise
At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits.Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.
Apply Now
You are a leader that fosters collaboration, inspiration, and consistency. You are a self-starter who can expertly lead end-to-end program execution with stakeholders across the organization. You thrive on partnership and collaboration and take pride in getting initiatives over the finish line. You can see the big picture and distill it into the steps required to bring it to life and model a consumer-centric approach to program delivery. You are comfortable autonomously making decisions and offering recommendations based on insights and are dedicated to driving Guardian's transformation to becoming a consumer-first company. You are an advocate for change and dedicated to ensuring our consumers have a voice in every discussion.
You Have
Prior experience leading a successful team.
Demonstrated success partnering with team members to execute and complete initiatives.
An eagerness to drive significant business impact and outcomes, while staying deeply engaged.
Outstanding verbal, written and interpersonal communication skills.
Excellent analytical and critical thinking skills.
Great attention to detail.
Insurance and financial experience desired with demonstrated understanding of product landscape.
Journey mapping skills desired (but not required).
PMP or comparable certification (a plus, but not required).
Working knowledge of the insurance industry and Guardian products.
You Will
Successfully drive co-creation with consumers by leading your team and partnering with key stakeholders on experience initiatives.
Bring together Guardian teams around a common goal.
Govern consumer experience initiatives to best practice standards.
Thread behavioral science throughout the process.
Deliver personas and journey map packages that clearly articulate consumer needs.
Lead cross functional program meetings and effectively documenting and communicate program status, achievements, and key results.
Be a mentor a team of Program Experience Leads driving adherence to CX best practices elevating the Experience Programs team to a Center of Excellence.
Monitor industry dynamics to revise initiatives based on competitive landscape, as needed.
Location:
This role is 3 days a week in one of our Hub Office Locations. (Bethlehem PA, Holmdel NJ, Hudson Yards NY, Boston MA)
A
Salary Range:
$124,120.00 - $203,905.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our Promise
At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits.Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.
Apply Now