Head of Delivery Operations
Join Supernal, a pioneering company that empowers small and mid-sized businesses to hire their first AI employee. We're seeking a highly skilled Head of Delivery Operations to drive the growth and success of our AI Delivery function. As a key member of our team, you will play a crucial role in ensuring the seamless delivery of our AI-powered solutions to clients.
At Supernal, we don't just sell tools – we deliver outcomes through scalable, agent-powered systems. Our AI Platform Engineers, known as Masons, are the builders behind these innovative solutions. As we rapidly expand our customer base, we're looking for a seasoned professional to help us scale our Mason team from 5 to 30+ members over the next six months.
About the Role
Key Responsibilities
Own and optimize day-to-day operations for our AI Delivery function
Manage and grow our Mason team, providing guidance and support to ensure their success
Design and implement scalable systems and processes for task assignment, performance tracking, and delivery quality assurance
Collaborate with cross-functional teams, including Engineering, Growth, and Customer Success, to ensure customer needs are met and exceeded
Act as the primary delivery interface for key accounts, ensuring timely and high-quality deployment of AI Employees
Define, track, and report on delivery metrics, including build velocity, deployment quality, and customer satisfaction
Develop and maintain internal documentation, SOPs, and onboarding flows for our Mason team
Identify and address bottlenecks, building systems that proactively solve problems and improve efficiency
Take full ownership of ensuring our AI Employees are deployed quickly, reliably, and at scale
Ideal Candidate
To succeed in this role, you should have:
4+ years of experience in delivery operations, technical program management, or a high-growth agency/services environment
Proven track record of building and managing technical teams (10+ members)
Expertise in building operational systems, playbooks, and dashboards from scratch
Ability to thrive in ambiguity and create process where none exists
Elite project management skills, with a focus on timelines, dependencies, and accountability
Experience motivating, managing, and growing teams of technical builders
Familiarity with agentic architectures, N8n, or low-code/automation platforms (a plus, not required)
A low-ego, high-output, and deeply reliable approach to work
What Success Looks Like
In this role, success means:
Scaling our Mason team 6x while maintaining high delivery quality and team NPS
Ensuring every customer receives agent deployments on-time and with clear communication
Developing internal delivery systems that are documented, automated, and transparent
Enabling the Head of Delivery to focus on strategic growth and development
Apply Now to join our team and play a critical role in shaping the future of AI-powered delivery operations.
Apply Now
At Supernal, we don't just sell tools – we deliver outcomes through scalable, agent-powered systems. Our AI Platform Engineers, known as Masons, are the builders behind these innovative solutions. As we rapidly expand our customer base, we're looking for a seasoned professional to help us scale our Mason team from 5 to 30+ members over the next six months.
About the Role
Key Responsibilities
Own and optimize day-to-day operations for our AI Delivery function
Manage and grow our Mason team, providing guidance and support to ensure their success
Design and implement scalable systems and processes for task assignment, performance tracking, and delivery quality assurance
Collaborate with cross-functional teams, including Engineering, Growth, and Customer Success, to ensure customer needs are met and exceeded
Act as the primary delivery interface for key accounts, ensuring timely and high-quality deployment of AI Employees
Define, track, and report on delivery metrics, including build velocity, deployment quality, and customer satisfaction
Develop and maintain internal documentation, SOPs, and onboarding flows for our Mason team
Identify and address bottlenecks, building systems that proactively solve problems and improve efficiency
Take full ownership of ensuring our AI Employees are deployed quickly, reliably, and at scale
Ideal Candidate
To succeed in this role, you should have:
4+ years of experience in delivery operations, technical program management, or a high-growth agency/services environment
Proven track record of building and managing technical teams (10+ members)
Expertise in building operational systems, playbooks, and dashboards from scratch
Ability to thrive in ambiguity and create process where none exists
Elite project management skills, with a focus on timelines, dependencies, and accountability
Experience motivating, managing, and growing teams of technical builders
Familiarity with agentic architectures, N8n, or low-code/automation platforms (a plus, not required)
A low-ego, high-output, and deeply reliable approach to work
What Success Looks Like
In this role, success means:
Scaling our Mason team 6x while maintaining high delivery quality and team NPS
Ensuring every customer receives agent deployments on-time and with clear communication
Developing internal delivery systems that are documented, automated, and transparent
Enabling the Head of Delivery to focus on strategic growth and development
Apply Now to join our team and play a critical role in shaping the future of AI-powered delivery operations.
Apply Now