Head of Customer Success, Enterprise, USA, Remote – Drive Growth and Success for careerzynith's Largest Non-Profit Customers
At careerzynith, we're revolutionizing the fundraising landscape by providing a seamless and efficient platform for individuals to donate to non-profit organizations worldwide. Our innovative solutions have made us the go-to fundraising platform for some of the world's most influential non-profits, including the UNICEF, Barack Obama, and the Alzheimer's Association. As we continue to scale and expand our reach, we're seeking a seasoned SaaS leader to join our esteemed Customer Success team and spearhead the growth and success of our largest enterprise and strategic non-profit customers.
**About careerzynith**
careerzynith is a pioneering fundraising platform that's redefining the way non-profits raise funds online. Our cutting-edge technology enables fast loading speeds, boosts conversion rates, and offers diverse payment methods, making us the preferred choice for non-profits worldwide. With tens of millions of dollars donated through our platform each month, we're committed to empowering non-profits to achieve their mission and make a meaningful impact.
**The Role**
As the Head of Customer Success, Enterprise Accounts, you'll be responsible for leading and scaling a team of Customer Success Managers who will drive engagement and growth across our largest enterprise and strategic non-profit customers. As a seasoned leader in the non-profit space, you'll develop workflows, playbooks, and KPIs to empower each CSM to deliver strong ROI to international non-profit organizations by maximizing their use of careerzynith's suite of products and features. You'll work closely with executive stakeholders, uncover new revenue opportunities, and build trusted advisor relationships with our customers.
**Key Responsibilities**
* Lead careerzynith's Enterprise Customer Success team, ensuring consistent engagement and satisfaction among large enterprise customers.
* Develop workflows, playbooks, and KPIs for effective account management and customer growth.
* Oversee and guide CSMs in managing customer lifecycles, from kick off to ongoing account growth.
* Execute growth strategies and collaborate with Sales, Marketing, Implementation, and Product teams.
* Drive feature adoption and proactively manage customer risk for retention.
* Mentor CSMs, ensuring high customer satisfaction, effective issue escalation, and robust feedback.
* Identify growth opportunities (upsell, cross-sell) and build trusted advisor relationships.
* Cultivate a positive, remote work culture with a focus on delivering value to customers and exceeding KPIs.
**Skills and Qualifications**
* Proven work experience of 8+ years in B2B or B2B2C SaaS Customer Success.
* Experience working for (or working with Non-profits) a strong plus.
* Led Customer Success teams working with enterprise accounts for at least 4 years within rapidly scaling SaaS companies.
* Strong management skills. We're looking for someone who can easily win our current team's trust and can work towards building an even stronger Customer Success Team.
* Experience with CRMs, data/integration, Digital Marketing, Google Analytics, email marketing.
* Demonstrable ability to communicate, present, and influence C-level customer stakeholders.
* Experience working with international teams, eastern European would be a plus.
* Drives team success through effective KPIs.
* Works closely with Director of Customer Success to strategize, plan, and effectively deliver on results.
**Benefits**
Our compensation package includes comprehensive benefits and perks, meaningful equity, and a competitive salary:
* 15 days of vacation, 7 company holidays plus an additional 3 floating holidays and 5 sick days.
* 401(k) plan with company match.
* FSA Spending Account.
* 100% Company-paid short-term disability, long-term disability, basic life insurance, and AD&D.
* Health, Dental, and Vision insurance covered at 100% for employees, 80% for employee plus dependents, and 70% for employees plus family.
* Paid parental leave.
* Remote working.
**Why Join careerzynith?**
* Be part of a pioneering fundraising platform that's making a meaningful impact on the non-profit world.
* Work with a talented and dedicated team that's passionate about delivering exceptional customer success.
* Enjoy a competitive salary, comprehensive benefits, and meaningful equity.
* Develop your leadership skills and expertise in Customer Success.
* Collaborate with cross-functional teams to drive growth and innovation.
**How to Apply**
If you're a seasoned SaaS leader with a passion for Customer Success and a drive to make a difference in the non-profit world, we want to hear from you! Apply now to join our esteemed Customer Success team and help us drive growth and success for careerzynith's largest non-profit customers.
Apply Job!
Apply for this job
**About careerzynith**
careerzynith is a pioneering fundraising platform that's redefining the way non-profits raise funds online. Our cutting-edge technology enables fast loading speeds, boosts conversion rates, and offers diverse payment methods, making us the preferred choice for non-profits worldwide. With tens of millions of dollars donated through our platform each month, we're committed to empowering non-profits to achieve their mission and make a meaningful impact.
**The Role**
As the Head of Customer Success, Enterprise Accounts, you'll be responsible for leading and scaling a team of Customer Success Managers who will drive engagement and growth across our largest enterprise and strategic non-profit customers. As a seasoned leader in the non-profit space, you'll develop workflows, playbooks, and KPIs to empower each CSM to deliver strong ROI to international non-profit organizations by maximizing their use of careerzynith's suite of products and features. You'll work closely with executive stakeholders, uncover new revenue opportunities, and build trusted advisor relationships with our customers.
**Key Responsibilities**
* Lead careerzynith's Enterprise Customer Success team, ensuring consistent engagement and satisfaction among large enterprise customers.
* Develop workflows, playbooks, and KPIs for effective account management and customer growth.
* Oversee and guide CSMs in managing customer lifecycles, from kick off to ongoing account growth.
* Execute growth strategies and collaborate with Sales, Marketing, Implementation, and Product teams.
* Drive feature adoption and proactively manage customer risk for retention.
* Mentor CSMs, ensuring high customer satisfaction, effective issue escalation, and robust feedback.
* Identify growth opportunities (upsell, cross-sell) and build trusted advisor relationships.
* Cultivate a positive, remote work culture with a focus on delivering value to customers and exceeding KPIs.
**Skills and Qualifications**
* Proven work experience of 8+ years in B2B or B2B2C SaaS Customer Success.
* Experience working for (or working with Non-profits) a strong plus.
* Led Customer Success teams working with enterprise accounts for at least 4 years within rapidly scaling SaaS companies.
* Strong management skills. We're looking for someone who can easily win our current team's trust and can work towards building an even stronger Customer Success Team.
* Experience with CRMs, data/integration, Digital Marketing, Google Analytics, email marketing.
* Demonstrable ability to communicate, present, and influence C-level customer stakeholders.
* Experience working with international teams, eastern European would be a plus.
* Drives team success through effective KPIs.
* Works closely with Director of Customer Success to strategize, plan, and effectively deliver on results.
**Benefits**
Our compensation package includes comprehensive benefits and perks, meaningful equity, and a competitive salary:
* 15 days of vacation, 7 company holidays plus an additional 3 floating holidays and 5 sick days.
* 401(k) plan with company match.
* FSA Spending Account.
* 100% Company-paid short-term disability, long-term disability, basic life insurance, and AD&D.
* Health, Dental, and Vision insurance covered at 100% for employees, 80% for employee plus dependents, and 70% for employees plus family.
* Paid parental leave.
* Remote working.
**Why Join careerzynith?**
* Be part of a pioneering fundraising platform that's making a meaningful impact on the non-profit world.
* Work with a talented and dedicated team that's passionate about delivering exceptional customer success.
* Enjoy a competitive salary, comprehensive benefits, and meaningful equity.
* Develop your leadership skills and expertise in Customer Success.
* Collaborate with cross-functional teams to drive growth and innovation.
**How to Apply**
If you're a seasoned SaaS leader with a passion for Customer Success and a drive to make a difference in the non-profit world, we want to hear from you! Apply now to join our esteemed Customer Success team and help us drive growth and success for careerzynith's largest non-profit customers.
Apply Job!
Apply for this job