Head of Customer Success, Enterprise, USA, Remote
**Join careerzynith, a pioneering fundraising platform, and lead our Customer Success team in driving growth and satisfaction among large enterprise customers.**
**About careerzynith**
At careerzynith, we're revolutionizing the fundraising landscape by creating a seamless and efficient way for individuals to donate to non-profit organizations. Our innovative platform boasts lightning-fast loading speeds, enhanced conversion rates, diverse payment methods, and more. Every month, our platform facilitates tens of millions of dollars in donations worldwide, making us the go-to fundraising solution for leading non-profits like the UNICEF, Barack Obama, and the Alzheimer's Association.
**About the Role**
We're seeking a seasoned SaaS leader with a strong background in non-profit experience and team leadership to join our esteemed Customer Success team. As the Head of Customer Success, Enterprises Accounts, you'll play a pivotal role in building and leading a team of Customer Success Managers responsible for driving engagement and growth across our largest enterprise and strategic non-profit customers.
**Key Responsibilities**
* Lead careerzynith's Enterprise Customer Success team, ensuring consistent engagement and satisfaction among large enterprise customers.
* Develop workflows, playbooks, and KPIs for effective account management and customer growth.
* Oversee and guide CSMs in managing customer lifecycles, from kick off to ongoing account growth.
* Execute growth strategies and collaborate with Sales, Marketing, Implementation, and Product teams.
* Drive feature adoption and proactively manage customer risk for retention.
* Mentor CSMs, ensuring high customer satisfaction, effective issue escalation, and robust feedback.
* Identify growth opportunities (upsell, cross-sell) and build trusted advisor relationships.
* Cultivate a positive, remote work culture with a focus on delivering value to customers and exceeding KPIs.
**Skills and Qualifications**
* Proven work experience of 8+ years in B2B or B2B2C SaaS Customer Success.
* Experience working for (or working with) non-profits is a strong plus.
* Led Customer Success teams working with enterprise accounts for at least 4 years within rapidly scaling SaaS companies.
* Strong management skills, with the ability to win the trust of our current team and build an even stronger Customer Success Team.
* Experience with CRMs, data/integration, Digital Marketing, Google Analytics, email marketing.
* Demonstrable ability to communicate, present, and influence C-level customer stakeholders.
* Experience working with international teams, with a plus for those with experience working with eastern European teams.
* Drives team success through effective KPIs.
* Works closely with the Director of Customer Success to strategize, plan, and effectively deliver on results.
**Benefits**
Our compensation package includes comprehensive benefits and perks, meaningful equity, and a competitive salary:
* 15 days of vacation, 7 company holidays plus an additional 3 floating holidays and 5 sick days.
* 401(k) plan with company match.
* FSA Spending Account.
* 100% Company-paid short-term disability, long-term disability, basic life insurance, and AD&D.
* Health, Dental, and Vision insurance covered at 100% for employees, 80% for employees plus dependents, and 70% for employees plus family.
* Paid parental leave.
* Remote working.
**Why Join careerzynith?**
* Be part of a pioneering fundraising platform that's making a real impact on the non-profit world.
* Work with a talented and dedicated team that's passionate about driving growth and satisfaction among our customers.
* Enjoy a competitive salary, comprehensive benefits, and meaningful equity.
* Develop your skills and expertise in a rapidly scaling SaaS company.
* Contribute to the development of our Customer Success team and help shape the future of our organization.
**How to Apply**
If you're a seasoned SaaS leader with a passion for non-profit experience and team leadership, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team at careerzynith.
**Note:** All official correspondence from careerzynith will exclusively originate from the @careerzynith.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.
Apply for this job
**About careerzynith**
At careerzynith, we're revolutionizing the fundraising landscape by creating a seamless and efficient way for individuals to donate to non-profit organizations. Our innovative platform boasts lightning-fast loading speeds, enhanced conversion rates, diverse payment methods, and more. Every month, our platform facilitates tens of millions of dollars in donations worldwide, making us the go-to fundraising solution for leading non-profits like the UNICEF, Barack Obama, and the Alzheimer's Association.
**About the Role**
We're seeking a seasoned SaaS leader with a strong background in non-profit experience and team leadership to join our esteemed Customer Success team. As the Head of Customer Success, Enterprises Accounts, you'll play a pivotal role in building and leading a team of Customer Success Managers responsible for driving engagement and growth across our largest enterprise and strategic non-profit customers.
**Key Responsibilities**
* Lead careerzynith's Enterprise Customer Success team, ensuring consistent engagement and satisfaction among large enterprise customers.
* Develop workflows, playbooks, and KPIs for effective account management and customer growth.
* Oversee and guide CSMs in managing customer lifecycles, from kick off to ongoing account growth.
* Execute growth strategies and collaborate with Sales, Marketing, Implementation, and Product teams.
* Drive feature adoption and proactively manage customer risk for retention.
* Mentor CSMs, ensuring high customer satisfaction, effective issue escalation, and robust feedback.
* Identify growth opportunities (upsell, cross-sell) and build trusted advisor relationships.
* Cultivate a positive, remote work culture with a focus on delivering value to customers and exceeding KPIs.
**Skills and Qualifications**
* Proven work experience of 8+ years in B2B or B2B2C SaaS Customer Success.
* Experience working for (or working with) non-profits is a strong plus.
* Led Customer Success teams working with enterprise accounts for at least 4 years within rapidly scaling SaaS companies.
* Strong management skills, with the ability to win the trust of our current team and build an even stronger Customer Success Team.
* Experience with CRMs, data/integration, Digital Marketing, Google Analytics, email marketing.
* Demonstrable ability to communicate, present, and influence C-level customer stakeholders.
* Experience working with international teams, with a plus for those with experience working with eastern European teams.
* Drives team success through effective KPIs.
* Works closely with the Director of Customer Success to strategize, plan, and effectively deliver on results.
**Benefits**
Our compensation package includes comprehensive benefits and perks, meaningful equity, and a competitive salary:
* 15 days of vacation, 7 company holidays plus an additional 3 floating holidays and 5 sick days.
* 401(k) plan with company match.
* FSA Spending Account.
* 100% Company-paid short-term disability, long-term disability, basic life insurance, and AD&D.
* Health, Dental, and Vision insurance covered at 100% for employees, 80% for employees plus dependents, and 70% for employees plus family.
* Paid parental leave.
* Remote working.
**Why Join careerzynith?**
* Be part of a pioneering fundraising platform that's making a real impact on the non-profit world.
* Work with a talented and dedicated team that's passionate about driving growth and satisfaction among our customers.
* Enjoy a competitive salary, comprehensive benefits, and meaningful equity.
* Develop your skills and expertise in a rapidly scaling SaaS company.
* Contribute to the development of our Customer Success team and help shape the future of our organization.
**How to Apply**
If you're a seasoned SaaS leader with a passion for non-profit experience and team leadership, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team at careerzynith.
**Note:** All official correspondence from careerzynith will exclusively originate from the @careerzynith.com domain. Exercise caution and ensure the authenticity of emails claiming to be from our company.
Apply for this job