HCM Implementation – Support Consultant

Job Description: • As an HCM Implementation & Support Consultant, you will lead clients through the design, build, testing, implementation, and ongoing support of their iSolved HCM solution. • This is a highly client-facing role requiring strong payroll and HR operations knowledge, HCM systems expertise, and exceptional organizational and communication skills. • You’ll serve as a trusted advisor to your clients — guiding them through system configuration, best practices, and process optimization — while ensuring successful go-lives and long-term system adoption. • Lead new clients through full-cycle iSolved implementations, ensuring payroll and HR business processes are configured effectively • Conduct discovery and needs assessment sessions to gather requirements, advise on best practices, and guide strategic configuration decisions • Translate client requirements and configuration decisions into system build specifications • Serve as the functional subject matter expert (payroll, HR, benefits, compliance) throughout the implementation lifecycle • Plan and manage project timelines, milestones, and deliverables to ensure successful and on-time go-lives • Identify risks, dependencies, and issues early — developing workarounds and escalation plans as needed • Serve as the client’s primary point of contact for system support • Troubleshoot system issues and partner with internal teams to drive resolution • Communicate clearly and proactively with clients throughout the support process • Deliver system training and prepare clients for post-implementation self-sufficiency • Document discovery findings, requirements, configuration decisions, action items, and implementation progress • Maintain detailed project documentation and status reporting • Contribute to the continuous improvement of BPM’s implementation methodology and client experience • Ensure accurate and compliant payroll configuration, including taxes and deductions • Provide guidance on payroll compliance, benefits, and HR policies • Stay up to date on federal, state, and local payroll regulations • Support payroll audits, reconciliations, and testing as part of system implementations Requirements: • 5+ years of hands-on HR and payroll operations experience (including payroll tax) • Experience in a client-facing consulting or implementation role • HCM software implementation experience (iSolved strongly preferred) • Strong technical aptitude and ability to quickly learn new systems • Excellent communication, organizational, and problem-solving skills • High attention to detail with the ability to manage multiple projects at once • A collaborative, team-first mindset • Passion for delivering an exceptional client experience • Bachelor’s degree or equivalent professional experience • Fluent in English • Willingness to travel occasionally, as needed Benefits: Apply tot his job