Hawaii - Associate - JAS Japanese Answering Service

About the position JTB Hawaii, Inc., is a dynamic leader in travel services, event planning and management, transportation, golf tours and merchandising in the Hawaiian Islands. The company has evolved from its roots in servicing inbound Japan travelers to its current position as a provider of creative and comprehensive global travel and entertainment solutions. This is a Remote position. Responsibilities • Operate telephone to provide answering service to clients. • Assist customers at the JAS Clients Service Desk by providing information for various requests. • Book and sell optional tours and gift products by telephone or through the internet. • Record and deliver messages, furnish information, accept orders, and relay calls. • Accept and convey messages for customers according to specific client instructions. • Handle emergency calls and resolve customer's issues and concerns by following proper procedures; obtaining information from the caller. • Report to manager, if needed. • Take customer information, arrange the services and submit reservation requests to vendors by telephone and on-line systems. • Update next shift on unresolved messages or incidents. • Compute charges, receive charge card payments, and reconfirm tour details with the customer. • Perform all other multi-task duties within company as assigned by General Manager. Requirements • High school diploma or equivalent. • At least one (1) year experience in a call center or customer service environment. • Strong listening and communication skills. • Strong interpersonal and negotiation skills. • Working knowledge of telephone operation and etiquette. • Computer proficiency, including good data-entry and typing skills. • Knowledge of tour industry, tour movements, and arrangements. • Working knowledge of Hawaii's tourism infrastructure. • Understanding of different countries' tour characteristics and needs. • Ability to resolve conflicts and complaints from customers in an effective and friendly manner. • Must be able to speak, write, and read in English and Japanese. Benefits • Hourly Pay: $17.00; $21.00-overnight premium shiftApply Now

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