GUEST RELATIONS REPRESENTATIVE - SUMMER TEMP

Temporary Guest Relations Representative Purpose : To serve as a first touch point for guests who have questions and need assistance in problem-resolution. Our team creates a world-class experience by serving our guests through calls, emails, processing registration needs and online support. This role reports to the Customer Service Manager. Job duration: July 27th - August 7, 2026. Global Leadership Network (GLN) is a nonprofit organization located in South Barrington, Illinois. We exist to help churches build a leadership culture – so more and more people come to know Jesus Christ. We do this by developing resources to help churches grow healthy leaders – because healthy leaders build healthy, thriving churches. Our flagship event is The Global Leadership Summit is attended by 60,000+ leaders in 400 sites (primarily churches) throughout the United States. The Summit is translated into 50+ languages and held in over 800 sites in 110 countries reaching over 240,000 international leaders from September to April. Remote Work Schedule : This position currently has a remote schedule which includes working at home Monday through Friday. Job Status : Temporary (July 27 – August 7), Full-Time 40 hrs./week, Hourly Pay (Non-Exempt from Overtime) Position Team : Service Engagement Team Reports to : Customer Service Manager Pay Rate for this temporary 40 hours per week position is $16 p/hr. Benefits include paid time off in accordance with the Illinois PLAWA (Paid Leave for All Workers Act). Time off may be subject to black-out dates during GLS peak season and subject to manager approval. Primary Responsibilities : Serve as a front-line ambassador of our brand for guests who have questions or need help in regard to registration for the GLS or are having system issues. Interact with guests on a continual basis daily in responding to tickets and e-mails Help to problem solve issues a guest may be experiencing. Be familiar with our website to best direct our guests to best navigate their needs online Secondary Responsibilities: Complete other duties as assigned by the position’s manager.