Guest Experience & Operations Manager (Founder’s Right Hand)
We run a US-based luxury hospitality portfolio featuring high-end
short-term rentals and a boutique micro-wedding venues across US.
We are a tech-forward founding team. Our heavy infrastructure —
custom AI agents, automated workflows, and specialized CRM systems —
is already built and managed by us. We do not need you to build
systems or manage ad budgets. We need you to DRIVE the systems with
flawless execution and an "unreasonable hospitality" mindset.
This role is part operations manager, part right-hand to the
founders. Beyond guest-facing work, you will be expected to
proactively flag issues before they escalate, make time-sensitive
decisions independently when founders are unavailable, maintain
organized records across our systems, and communicate upward with
clarity and brevity. We move fast — we need someone who stays one
step ahead, not one step behind.
If you have exceptional communication skills, high emotional
intelligence, a bias toward action, and the ability to keep anxious
brides and high-end guests feeling completely taken care of — this
role is for you.
WHAT YOU'LL OWN:
1. Guest Experience & "Unreasonable Hospitality"
You are the voice of our premium brand across all touchpoints.
- Wedding Venue: Respond to inbound inquiries within 5 minutes
during your shift. Handle pricing and availability questions with
warmth, schedule tours, and keep our CRM impeccably updated.
- Short-Term Rentals: Manage all guest messages across Airbnb, VRBO,
and direct booking channels. Handle platform disputes, de-escalate
frustrated guests, and craft professional responses to reviews.
2. Founder Support & Internal Operations
You are the operational nerve center when founders are heads-down
or traveling.
- Monitor inboxes, flag urgent items, and draft responses for
founder review.
- Maintain organized records, trackers, and SOPs across our systems.
- Make independent judgment calls within defined guidelines — act
first, report back clearly.
- Proactively surface problems before they become emergencies.
3. Logistics, Procurement & Property Triage
You are the control tower for our physical properties.
- Inventory: Proactively track and order property supplies using a
company card. Properties never run out of essentials on your watch.
- Cleaner & Contractor Coordination: Direct cleaning teams, review
post-turnover photo reports, dispatch contractors when things
break, and see every fix through to completion.
4. Content & Marketing Execution
- Schedule and post content to Instagram, Facebook, and TikTok
using pre-designed assets and a content calendar.
- Send templated email campaigns to lead lists.
- Follow up with cold leads and past inquirers via pre-approved
premium messaging.
WHY THIS ROLE:
This is not a data-entry job and it is not a traditional VA role.
You will have genuine ownership over the guest experience and
day-to-day operations of a growing luxury portfolio. You will work
directly with the founders — not a middle manager. As we acquire
new properties, your scope, responsibilities, and compensation
grow with us.
Location: Remote - GMT-10:00 to GMT-02:00
Skills required for this job:
• Airbnb
• CRM tools
• Candidate relationship management (CRM)
• Customer service
• Email marketing
• Event coordination
• Guest experience
• Operations management
• Property management
Apply tot his job
Apply To this Job
short-term rentals and a boutique micro-wedding venues across US.
We are a tech-forward founding team. Our heavy infrastructure —
custom AI agents, automated workflows, and specialized CRM systems —
is already built and managed by us. We do not need you to build
systems or manage ad budgets. We need you to DRIVE the systems with
flawless execution and an "unreasonable hospitality" mindset.
This role is part operations manager, part right-hand to the
founders. Beyond guest-facing work, you will be expected to
proactively flag issues before they escalate, make time-sensitive
decisions independently when founders are unavailable, maintain
organized records across our systems, and communicate upward with
clarity and brevity. We move fast — we need someone who stays one
step ahead, not one step behind.
If you have exceptional communication skills, high emotional
intelligence, a bias toward action, and the ability to keep anxious
brides and high-end guests feeling completely taken care of — this
role is for you.
WHAT YOU'LL OWN:
1. Guest Experience & "Unreasonable Hospitality"
You are the voice of our premium brand across all touchpoints.
- Wedding Venue: Respond to inbound inquiries within 5 minutes
during your shift. Handle pricing and availability questions with
warmth, schedule tours, and keep our CRM impeccably updated.
- Short-Term Rentals: Manage all guest messages across Airbnb, VRBO,
and direct booking channels. Handle platform disputes, de-escalate
frustrated guests, and craft professional responses to reviews.
2. Founder Support & Internal Operations
You are the operational nerve center when founders are heads-down
or traveling.
- Monitor inboxes, flag urgent items, and draft responses for
founder review.
- Maintain organized records, trackers, and SOPs across our systems.
- Make independent judgment calls within defined guidelines — act
first, report back clearly.
- Proactively surface problems before they become emergencies.
3. Logistics, Procurement & Property Triage
You are the control tower for our physical properties.
- Inventory: Proactively track and order property supplies using a
company card. Properties never run out of essentials on your watch.
- Cleaner & Contractor Coordination: Direct cleaning teams, review
post-turnover photo reports, dispatch contractors when things
break, and see every fix through to completion.
4. Content & Marketing Execution
- Schedule and post content to Instagram, Facebook, and TikTok
using pre-designed assets and a content calendar.
- Send templated email campaigns to lead lists.
- Follow up with cold leads and past inquirers via pre-approved
premium messaging.
WHY THIS ROLE:
This is not a data-entry job and it is not a traditional VA role.
You will have genuine ownership over the guest experience and
day-to-day operations of a growing luxury portfolio. You will work
directly with the founders — not a middle manager. As we acquire
new properties, your scope, responsibilities, and compensation
grow with us.
Location: Remote - GMT-10:00 to GMT-02:00
Skills required for this job:
• Airbnb
• CRM tools
• Candidate relationship management (CRM)
• Customer service
• Email marketing
• Event coordination
• Guest experience
• Operations management
• Property management
Apply tot his job
Apply To this Job