Guest Experience Manager, Catering
About the position
As a Catering Guest Experience Manager at Walt Disney Parks and Resorts, you will be responsible for providing clients with a memorable catering experience while managing Event Operations and Catering Cast Members. This role serves as a liaison between various teams to ensure the integrity of events and partners, promoting a positive work environment and effective communication across departments.
Responsibilities
Ā Execute events from both Convention logistics and Catering operations perspectives.
,
Ā Work directly with Catering, Culinary, and Entertainment partners, as well as clients.
,
Ā Lead Convention and Catering Cast during events.
,
Ā Ensure overall client satisfaction with catering during events.
,
Ā Promote a safe work environment and food safety culture.
,
Ā Demonstrate expertise in safety and service standards, regulatory requirements, and procedures.
,
Ā Be visible and available to respond to the needs of clients, cast members, and peers.
,
Ā Guide cast members through event operational performance with real-time feedback.
,
Ā Recognize team members for outstanding performance and customer service.
,
Ā Set clear priorities and expectations for cast members.
,
Ā Build employee engagement through communication and mentoring.
,
Ā Work cross-departmentally to achieve shared goals and understand the impact of decisions.
,
Ā Identify and clear obstacles to ensure successful events.
,
Ā Perform administrative duties such as attending meetings and compiling operational metrics.
Requirements
Ā At least five years of Catering or Convention experience in a resort environment or relevant experience.
,
Ā Understanding of the Convention business.
,
Ā Experience coordinating planning, communication, execution, and evaluation of events.
,
Ā Creativity to find solutions and improve Guest and Client experiences.
,
Ā Ability to empower and manage a team.
,
Ā Ability to work in a fast-paced environment and lead in stressful situations.
,
Ā Ability to optimally resolve conflict and work effectively with cast members at all levels.
,
Ā Schedule availability to include weekends, variable shifts, and holidays.
Nice-to-haves
Ā At least two years of Food & Beverage Management experience.
,
Ā Event planning or event services experience.
,
Ā Talent for developing partnerships and working with all team members.
,
Ā Knowledge of Walt Disney World procedures.
,
Ā Knowledge of Matra, My Time, CDS.
,
Ā Lean Manufacturing/Continuous Improvement experience.
,
Ā Experience working in a high volume, restaurant or catering environment.
,
Ā Food safety certification.
Benefits
Ā Health and savings benefits
,
Ā Educational opportunities
,
Ā Special extras unique to Disney
Apply Now
As a Catering Guest Experience Manager at Walt Disney Parks and Resorts, you will be responsible for providing clients with a memorable catering experience while managing Event Operations and Catering Cast Members. This role serves as a liaison between various teams to ensure the integrity of events and partners, promoting a positive work environment and effective communication across departments.
Responsibilities
Ā Execute events from both Convention logistics and Catering operations perspectives.
,
Ā Work directly with Catering, Culinary, and Entertainment partners, as well as clients.
,
Ā Lead Convention and Catering Cast during events.
,
Ā Ensure overall client satisfaction with catering during events.
,
Ā Promote a safe work environment and food safety culture.
,
Ā Demonstrate expertise in safety and service standards, regulatory requirements, and procedures.
,
Ā Be visible and available to respond to the needs of clients, cast members, and peers.
,
Ā Guide cast members through event operational performance with real-time feedback.
,
Ā Recognize team members for outstanding performance and customer service.
,
Ā Set clear priorities and expectations for cast members.
,
Ā Build employee engagement through communication and mentoring.
,
Ā Work cross-departmentally to achieve shared goals and understand the impact of decisions.
,
Ā Identify and clear obstacles to ensure successful events.
,
Ā Perform administrative duties such as attending meetings and compiling operational metrics.
Requirements
Ā At least five years of Catering or Convention experience in a resort environment or relevant experience.
,
Ā Understanding of the Convention business.
,
Ā Experience coordinating planning, communication, execution, and evaluation of events.
,
Ā Creativity to find solutions and improve Guest and Client experiences.
,
Ā Ability to empower and manage a team.
,
Ā Ability to work in a fast-paced environment and lead in stressful situations.
,
Ā Ability to optimally resolve conflict and work effectively with cast members at all levels.
,
Ā Schedule availability to include weekends, variable shifts, and holidays.
Nice-to-haves
Ā At least two years of Food & Beverage Management experience.
,
Ā Event planning or event services experience.
,
Ā Talent for developing partnerships and working with all team members.
,
Ā Knowledge of Walt Disney World procedures.
,
Ā Knowledge of Matra, My Time, CDS.
,
Ā Lean Manufacturing/Continuous Improvement experience.
,
Ā Experience working in a high volume, restaurant or catering environment.
,
Ā Food safety certification.
Benefits
Ā Health and savings benefits
,
Ā Educational opportunities
,
Ā Special extras unique to Disney
Apply Now