GTM: Demand Operations (NYC)

Tandem is a YC-backed startup helping make office leasing a breeze. The role involves managing customer relationships during their office search process, ensuring a high-quality touring experience, and collaborating with internal teams to enhance the Tandem application. Responsibilities Be the face of Tandem to potential customers, developing a keen sense for each individual company’s search requirements, staying in consistent touch with them throughout their office search experience Take ownership over Tandem’s touring process and ensure we execute the best possible touring experience (think 6-star design, Airbnb style) Support customers in-person by attending tours for high priority leads and coordinate with your teammates to relay customer feedback Help customers utilize Tandem’s software to schedule, attend, and provide feedback on office tours Set and operate against customer inbound SLAs across various communication channels (e.g. Tandem app, email, text, Whatsapp) Lead internal stand-ups and articulate customer needs to cross-functional stakeholders in a clear and concise manner Work with product and engineering to develop new features for the Tandem application at scale (based on aggregated learnings from servicing customers) Become an expert in office space in New York City Skills You are a self-starter who loves to sink their teeth into new problems and get shit done You are energized by talking to customers and playing offense. Learning, educating, and solving problems with external founders and operators motivates you You are able not just stay organized yourself, but create systems that allow others to stay organized as well — at any given time, you may be responsible for servicing 50+ customers, so it's paramount that you take pride in not letting details slip through the cracks. You will be building a sales playbook we will take across the country & globe You understand that the little things matter and take pride in developing experiences that surprise and delight You love showing empathy to customers, going out of your way to make their day You are excited about working collaboratively with cross-functional teams to figure out how to scale a century old industry that has never been taken online You are a business athlete — equally dangerous across various sales, operations, customer success, and product oriented tasks. There is not problem you aren't excited to tackle 1-3 years of experience in sales / customer service / hospitality / operational roles Prior experience working in a fast-paced startup Track record of success in improving customer experiences Excellent listener Company Overview Tandem is a marketplace for office space. Find great space on short lease terms, and move in within 14 days. It was founded in 2023, and is headquartered in San Francisco, California, USA, with a workforce of 11-50 employees. Its website is