Ground & Terminal Operations Service Agent

Position in Scranton, PA Part-Time Opportunity in Scranton: Ground & Terminal Operations Service Agent Employer: Southwest Airlines (Hiring Part-Time in Scranton) Worksite: Scranton, PA (Local Candidate Preferred) Experience: No experience required (Training provided). Earnings: $17-$22/Hour (approx. $21.2k/Year) Benefits: Weekly pay options may be available. Join a friendly Scranton team with flexible shifts. Core Focus Apply your your professional skills skills in a flexible Scranton environment. • This Scranton-based role is an excellent opportunity for professionals skilled in customer service. • Our Southwest Airlines team in Scranton, PA is growing. • Benefit from working in Scranton, a key hub for the Aviation industry. Experience Legendary Hospitality The Southwest Airlines Way Southwest Airlines has revolutionized the airline industry by proving that low fares don't mean low service. We operate on three simple core values: a Warrior Spirit, a Servant's Heart, and a Fun-LUVing Attitude. When you join our ground operations team, you become a "Coheart"—part of a massive, supportive family dedicated to making travel enjoyable. If you possess a brilliant sense of humor, an unyielding work ethic, and a desire for premium customer service jobs, this is the place for you. This is a strictly on-site, in-person airport job; there are absolutely no remote capabilities for this role. Job Summary The Customer Service Agent at Southwest Airlines is the dynamic engine of our terminal operations. Known for our incredible turnaround times, Southwest relies on you to process passengers with blazing speed while never sacrificing that trademark smile. You will rotate between the ticket counter, the baggage service office, and the departure gates. You are empowered to make localized decisions that instantly improve a Customer's day. This role requires an immense amount of physical energy, mental agility, and a genuine love for human interaction in a heavily trafficked environment. Comprehensive Daily Responsibilities • Ticketing & Routing Mastery: Process hundreds of Customers swiftly at the ticket counter. You will issue boarding passes, reroute complex itineraries using Southwest's reservation systems, and manage the collection of oversized baggage fees. • High-Speed Gate Dispatch: Take command of Southwest's unique open-seating boarding process. You will manage boarding positions (A, B, and C groups), make engaging and informative public address announcements, and coordinate the final passenger counts with the flight deck. • Customer Empathy & Recovery: Act as the primary point of contact during operational delays. You will utilize your Servant's Heart to calm frustrated Customers, provide clear operational updates, and issue necessary accommodations such as LUV vouchers. • Baggage Service Resolution: Work directly within the baggage claim area to assist Customers whose luggage has been delayed. You will file detailed reports, track bags across the country, and arrange for final delivery to the Customer's residence. • Team Collaboration: Partner directly with our legendary Ramp Agents and Inflight Crews to guarantee that aircraft doors are closed precisely on schedule, maintaining our industry-leading turnaround metrics. Unmatched Total Rewards Southwest Airlines fiercely protects and rewards its People with an elite benefits package: • Legendary Flight Benefits: Enjoy free, unlimited standby travel for yourself, your spouse, your children, and even your parents across our vast network. • ProfitSharing: We believe in sharing the wealth. Southwest employees enjoy one of the most lucrative, historically consistent profit-sharing programs in aviation jobs. • Retirement Dominance: Benefit from a massive dollar-for-dollar 401(k) company match up to a specified percentage. • Health & Wellness: Gain immediate access to highly subsidized medical, dental, and vision insurance plans. Rigorous Qualifications • Must be at least 18 years of age with a High School diploma or equivalent. • Must be fully willing to work a 100% on-site role inside the airport terminal, standing and walking for the entirety of an 8 to 10-hour shift. • Must be capable of lifting 50 pounds repeatedly to assist Customers with heavy luggage. • Required flexibility to work mandatory overtime, weekends, night shifts, and major holidays.