Grievance Analyst - Caseworker
Description:
Researching, resolving, and communicating issues regarding Medicare Part D coverage and benefits.
Work cross functionally with different departments to support member concerns.
Outreach to members with resolutions.
Detail-oriented with proficient research skills and ability to analyze data.
Close grievances cases daily, maintaining high quality standards.
Requirements:
2 plus years of experience working within a customer service role on several computer applications and complex databases for research, including Microsoft Office products (Excel, Word, and Outlook).
Previous experience within Pharmacy Benefit Management (PBM) or pharmaceutical related industry (preferred).
Previous Med D grievance experience (preferred).
Bachelors Degree preferred.
Benefits:
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access
Many other benefits depending on eligibility
Apply Now
Researching, resolving, and communicating issues regarding Medicare Part D coverage and benefits.
Work cross functionally with different departments to support member concerns.
Outreach to members with resolutions.
Detail-oriented with proficient research skills and ability to analyze data.
Close grievances cases daily, maintaining high quality standards.
Requirements:
2 plus years of experience working within a customer service role on several computer applications and complex databases for research, including Microsoft Office products (Excel, Word, and Outlook).
Previous experience within Pharmacy Benefit Management (PBM) or pharmaceutical related industry (preferred).
Previous Med D grievance experience (preferred).
Bachelors Degree preferred.
Benefits:
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access
Many other benefits depending on eligibility
Apply Now