Go Live Engineer - West Coast
About the role
Our technical team is looking for a highly skilled Go Live Engineer with strong technical and communication skills. The successful candidate will be a highly skilled Cloud Engineer with a proven track record of experience working with AVD conducting deployments, troubleshooting and technical demos. The position will support the Western Time Zones.
What you'll do
You’ll dive right in and be an instrumental member of our technical team and will be exposed to the Nerdio platform and our internal and external partners.
Specifically, you will be responsible for performing the following:
Work closely with our Partner Sales Managers (PSM's) to support sales with highly technical Microsoft Channel Partners and MSP's (Managed Service Providers)
Help Nerdio partners with their first several account implementations
Assist fellow Nerdio Support Engineers with trouble tickets and problem solving
Collaborate with technical team members to maintain, design, and enhance current tools and processes
Contribute to technical knowledge base and documentation
Contribute to the creative process of product enhancements and new features
Collaboration towards creating meaningful metrics towards go lives, partner implementation and MRR goals.
Qualifications
Prior AVD deployments
Experience with Intune, FSLogix and Active Directory (AAD, Azure AD DS, AD DS)
Excellent troubleshooting skills
Fast-paced mentality and able to make decisions quickly
Works with a sense of high urgency
Comfortable with and able to work and deliver excellent results within short cycle times
Comfortable working with highly technical customers
Tolerates with a high degree of uncertainty and change
Experience conducting technical product demos
Required Experience
Experience with virtualization technologies, preferably Azure Virtual Desktop
Microsoft networking and applications (i.e., Active Directory, Exchange, SQL, Terminal Services)
Firewalls, VPNs, and TCP/IP networking
Shared storage systems (i.e., SAN, NAS)
Project management and planning experience
High degree of empathy and creativity with end users/partners
Competent understanding of networking layers and resources
Education and Technical Background
Completed a degree in computer science, engineering or a related discipline
AZ-104 certification - Microsoft Azure Administrator - preferred
AZ-140 certification - Configuring and Operating Microsoft Azure Virtual Desktop – preferred
Benefits and Incentives
Competitive Base + Incentive Plan
Stock Options
Health and Welfare Plans*
Life and Disability Plans*
Retirement Plan*
Unlimited Flexible Paid Time Off......including your birthday off!
Collaborative Team Culture
* Benefits for international employees, outside the US, vary by country.
Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our technical team is looking for a highly skilled Go Live Engineer with strong technical and communication skills. The successful candidate will be a highly skilled Cloud Engineer with a proven track record of experience working with AVD conducting deployments, troubleshooting and technical demos. The position will support the Western Time Zones.
What you'll do
You’ll dive right in and be an instrumental member of our technical team and will be exposed to the Nerdio platform and our internal and external partners.
Specifically, you will be responsible for performing the following:
Work closely with our Partner Sales Managers (PSM's) to support sales with highly technical Microsoft Channel Partners and MSP's (Managed Service Providers)
Help Nerdio partners with their first several account implementations
Assist fellow Nerdio Support Engineers with trouble tickets and problem solving
Collaborate with technical team members to maintain, design, and enhance current tools and processes
Contribute to technical knowledge base and documentation
Contribute to the creative process of product enhancements and new features
Collaboration towards creating meaningful metrics towards go lives, partner implementation and MRR goals.
Qualifications
Prior AVD deployments
Experience with Intune, FSLogix and Active Directory (AAD, Azure AD DS, AD DS)
Excellent troubleshooting skills
Fast-paced mentality and able to make decisions quickly
Works with a sense of high urgency
Comfortable with and able to work and deliver excellent results within short cycle times
Comfortable working with highly technical customers
Tolerates with a high degree of uncertainty and change
Experience conducting technical product demos
Required Experience
Experience with virtualization technologies, preferably Azure Virtual Desktop
Microsoft networking and applications (i.e., Active Directory, Exchange, SQL, Terminal Services)
Firewalls, VPNs, and TCP/IP networking
Shared storage systems (i.e., SAN, NAS)
Project management and planning experience
High degree of empathy and creativity with end users/partners
Competent understanding of networking layers and resources
Education and Technical Background
Completed a degree in computer science, engineering or a related discipline
AZ-104 certification - Microsoft Azure Administrator - preferred
AZ-140 certification - Configuring and Operating Microsoft Azure Virtual Desktop – preferred
Benefits and Incentives
Competitive Base + Incentive Plan
Stock Options
Health and Welfare Plans*
Life and Disability Plans*
Retirement Plan*
Unlimited Flexible Paid Time Off......including your birthday off!
Collaborative Team Culture
* Benefits for international employees, outside the US, vary by country.
Nerdio is committed to a diverse and inclusive workplace. Nerdio is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.