Global Security Operations Center Operator

Boston Scientific is a global medical technology leader that transforms lives through innovative medical technologies. They are seeking a Global Security Operations Center (GSOC) Operator to be part of a 24/7 security team responsible for analyzing and reporting on risks to the company, monitoring surveillance systems, and responding to incidents. Responsibilities With a focus on customer service, serve as the initial point of contact for employees, contingent workers, and visitors for security related topics Review, analyze and escalate open-source intelligence and subscription-based intelligence to help mitigate and report global threats to company property, employees, and stakeholders Respond to life safety incidents (medical, safety, natural disasters, etc.) and dispatch security officers, facilities, police, fire, and EMS personnel as required Receive, evaluate, and disseminate incoming information and reports from security personnel, employees, contingent workers, suppliers, reporting parties, and local agencies Complete risk and intelligence driven reports to Global Security & Resiliency and other stakeholders Monitor and professionally communicate using varying forms of communication, including email, chat, phones, two-way radios, and/or in person contact Receive calls for help/assistance from employees worldwide and respond appropriately Monitor health of all Global Security platforms and applications; triage incoming work orders; and work with internal and external partners to assist with troubleshooting Monitor access control and CCTV systems for alarms and coordinate appropriate response Draft and send emergency mass notifications and other crisis communications Skills High school diploma or equivalent required Strong analytical and problem-solving skills Excellent communication and customer service skills Ability to stay calm during stressful situations Knowledge of Microsoft Office suite software programs Bachelor's degree in a related field Previous experience working in a GSOC or control room environment Previous experience in security, law enforcement, military, or related field, with customer service experience Familiar with Windows-based GSOC Critical Event Management Software, Mass Notification Systems, Travel Tracker, Social Media Monitoring, and Service Now Knowledge of and experience with physical security applications to include access control and alarm monitoring systems, CCTV, incident reporting, incident management software Company Overview Boston Scientific is a medical technology company that designs and develops medical devices to diagnose and treat a wide range of condition. It was founded in 1979, and is headquartered in Marlborough, Massachusetts, USA, with a workforce of 10001+ employees. Its website is