General Support Coordinator

Milestone Systems is hiring a General Support Coordinator to join their Global Order Management team. This role involves managing requests from partners and customers, ensuring they are prioritized and directed to the appropriate teams while maintaining a high volume of transactions.ResponsibilitiesMonitor and maintain the Milestone General Support queueReview and prioritize incoming cases submitted through partner and customer portalsResolve straightforward requests when possibleRoute cases to the appropriate internal teams when specialized expertise is requiredEnsure cases are documented and tracked in SalesforceCommunicate clearly with internal teams and external partners regarding case statusHelp ensure the queue remains organized and cases do not stagnateSkillsStrong organizational skills and ability to manage multiple requests simultaneouslyAbility to think critically and prioritize workload effectivelyStrong written and verbal communication skillsCollaborative mindset and ability to work across teamsExperience with Salesforce or similar systems is a plusBenefitsMedical/dental benefitsFSA or HSA401k with 6% Safe Harbor employer matchPaid parental leaveGenerous PTO (20 days' vacation, 10 days paid sick time, and 12 company holidays)Fully paid Short Term disability policyFully paid Long Term disability policyLife InsuranceCompany OverviewMilestone Systems develops open platform IP video management software, delivering easy-to-manage surveillance solutions for enterprises. It was founded in 1998, and is headquartered in Brøndby Strand, Hovedstaden, DNK, with a workforce of 1001-5000 employees. Its website is http://www.milestonesys.com.



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