General Manager, Operations

Job Description: • Drive overall performance and quality outcomes across Clients, Care Pros, and Partners, ensuring your markets meet growth and quality objectives. • Lead, mentor, and develop a team of Client Managers and Care Pro Relationship Managers, fostering high performance and professional growth. • Guide Partners from onboarding through ongoing success, aligning strategic goals, identifying improvement opportunities, and supporting long-term growth. • Build and improve operational systems and processes to enhance service delivery, client outcomes, Care Pro safety, and market scalability. • Leverage data to identify trends, diagnose performance gaps, and develop strategies for continuous improvement. • While you won’t directly own the full P&L, you will be accountable for financial performance - hitting topline growth numbers for your markets and are expected to influence core drivers like revenue growth, margin, and operational efficiency, and Care Pro safety. • Take ownership of escalated client service issues: driving resolution strategies that turn negative experiences into long-term retention opportunities for clients by directly managing clients most likely to churn (estimated at ~5% of your book). • Work closely with HQ teams, providing input into strategic decisions and advocating for your market's needs and opportunities. Requirements: • 8+ years of experience in operations, client management, or general management, ideally in a growth-stage or service-driven organization. • At least 2 years of team leadership experience managing high performance teams, with a demonstrated ability to hire, manage, coach, and inspire performance across cross-functional teams, in a remote environment. • Financial and business acumen, including owning P&L and market performance including revenue growth and budgets. • Strong analytical capabilities, with proven experience using data to inform decisions, drive improvements, and solve operational challenges. • Exceptional communication skills, with the ability to influence across all levels of the organization and build trust with external Partners. • Adaptability and decisiveness in fast-paced, dynamic environments, self-starter. • Graduate degree (MBA, MPP, MPH, or equivalent) preferred. • Experience supporting or working with small business owners or distributed workforces. You may have a background in operations in a healthcare environment or broader experience consulting, operations, technology or business development. Benefits: • Honor offers equity and 401K with up to a 4% match. • We provide medical, dental and vision coverage including zero cost plans for employees. • Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. • We offer a generous time off program. • Mental health benefits, wellness program, and discount program. Apply tot his job