General Clerk II PTOC (remote, seasonal, $17.20)
About the position The General Clerk II Seasonal position at Serco involves assisting individuals through outbound phone calls and maintaining detailed records. This role supports the Centers of Medicare & Medicaid Services by helping consumers navigate health care verification issues. The position requires clerical and customer service skills, with a focus on providing exceptional support to the American public in obtaining affordable health care. Responsibilities • Post information to agency records and modify forms or records. , • Communicate with consumers using English and Spanish speaking skills. , • Provide telephone support. , • Record and input information to internal database records. , • Conduct outbound telephone calls. , • Receive inbound telephone calls. , • Perform data entry and retrieval and perform arithmetical computations. , • Receive coaching/feedback and implement/take action to make changes as appropriate. , • Participate in internal training through company Learning Management System and passing certification tests. , • Adhere to service compliance requirements by completing training modules and passing annual re-certifications. , • Maintain required production and quality standards as outlined by contract. , • Recognize & assess issues associated with the task following work instructions and escalate when necessary. , • Effectively work in a team environment. , • Demonstrate flexibility and ability to adapt to change. , • Perform additional duties as assigned. Requirements • High school diploma or equivalent. , • 6 months of experience in a similar job. , • Internet connectivity. , • Ability to pass a background check and drug screen. Nice-to-haves • Clerical skills including data entry, typing, and outbound telephone calls. , • Prior telephone experience is desired. , • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook). , • Ability to multitask using two computer screens and navigate between multiple software programs. , • Ability to work independently and meet critical deadlines. , • Effective communication skills. , • Ability to maintain confidential and sensitive information by following PII standards. Benefits • $17.20/hour plus $4.93/hour Health & Welfare. , • Opportunity for seasonal employees to become full-time based on performance and position availability. Apply for this job Apply tot his job