General Clerk II PTOC (remote, seasonal, $17.20)

About the position Responsibilities • Post information to agency records and modify forms or records. • Communicate with consumers using English and Spanish speaking skills. • Provide telephone support. • Record and input information to internal database records. • Conduct outbound telephone calls. • Receive inbound telephone calls. • Perform data entry and retrieval and perform arithmetical computations. • Receive coaching/feedback and implement/take action to make changes as appropriate. • Participate in internal training through company Learning Management System and passing certification tests. • Adhere to service compliance requirements by completing training modules and passing annual re-certifications. • Maintain required production and quality standards as outlined by contract. • Recognize & assess issues associated with the task following work instructions and escalate when necessary. • Effectively work in a team environment. • Demonstrate flexibility and ability to adapt to change. • Perform additional duties as assigned. Requirements • High school diploma or equivalent. • 6 months of experience in a similar job. • Internet connectivity. • Ability to pass a background check and drug screen. Nice-to-haves • Clerical skills including data entry, typing, and outbound telephone calls. • Prior telephone experience is desired. • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook). • Ability to multitask using two computer screens and navigate between multiple software programs. • Ability to work independently and meet critical deadlines. • Effective communication skills. • Ability to maintain confidential and sensitive information by following PII standards. Benefits • $17.20/hour plus $4.93/hour Health & Welfare. • Opportunity for seasonal employees to become full-time based on performance and position availability. Apply tot his job