G29 - Business Analyst

Key Responsibilities Problem Framing and Solution Exploration Engage agency stakeholders to understand business problems, user needs, and current processes. Structure problem statements and identify suitable solution approaches using GovTech products, commercial SaaS, low-code tools, or AI-assisted approaches where relevant. Guide agencies in comparing options and making informed decisions based on fit, effort, constraints, and likely value. Help agencies avoid unnecessary custom builds by identifying existing reusable solutions and practical alternatives. Solution Assessment and Validation Support agencies in evaluating solution options through structured discussions, walkthroughs, and simple prototypes. Translate business requirements into high-level solution approaches rather than detailed system design. Highlight key considerations such as integration needs, data requirements, security constraints, scalability, and implementation dependencies. Provide practical recommendations on what is feasible within the agency's context and what may require further assessment or support. Vibe Coding Workshops and Enablement Plan and run hands-on workshops and clinics to support CIO teams and agency users in experimenting with vibe coding approaches. Guide participants in translating business ideas into simple working prototypes using AI-assisted or low-code tools. Answer technical and implementation-related questions during workshops in a clear and practical manner. Provide real-time support to unblock teams during experimentation and help them progress toward usable prototype outcomes. Help agencies understand where vibe coding is useful, where it is less suitable, and what guardrails should be considered before broader adoption. Facilitation and Stakeholder Engagement Facilitate workshops with mixed audiences, including business users, IT teams, and leadership stakeholders. Drive discussions toward clear outcomes such as a refined problem statement, shortlisted solution options, or validated prototype directions. Manage ambiguity, differing stakeholder views, and incomplete requirements in a structured and practical way. Communicate clearly without over-relying on technical jargon. Knowledge Capture and Reuse Document common use cases, solution patterns, frequently asked questions, and lessons learnt from agency engagements. Capture recurring issues or barriers faced by CIO teams during prototyping or onboarding. Contribute to playbooks, templates, workshop materials, and enablement content to support scaling across agencies. Required Experience 4–8 years of relevant experience in business analysis, solution consulting, digital transformation, or similar roles. Experience working with SaaS, COTS, or low-code platforms in a functional, solutioning, or implementation support capacity. Experience conducting workshops, discovery sessions, stakeholder interviews, or solution evaluation discussions. Ability to translate business needs into practical solution approaches and recommendations. Basic technical understanding of APIs, integrations, data structures, workflow automation, and identity/access concepts. Ability to answer practical technical questions without needing to perform deep engineering or extensive coding. Preferred Experience Exposure to platforms such as Salesforce, ServiceNow, Microsoft Power Platform, Outsystems, or similar enterprise platforms. Experience supporting prototyping, low-code development, or AI-assisted solutioning approaches. Experience in public sector or regulated environments. Experience running training sessions, technical enablement workshops, or hackathon-style working sessions. Desired Attributes Strong facilitation skills and confidence in running workshops with mixed audiences. Structured thinker who can break down ambiguous problems into actionable next steps. Pragmatic and outcome-focused, with a bias toward what can work in practice. Comfortable engaging both business stakeholders and technical teams. Able to handle live questions confidently while keeping discussions grounded and practical.