Full-Time Spanish/English Bilingual Customer Support Professional - El Paso - (M - F, No Weekends) $17.75/hr

General Dynamics Information Technology is a global technology and professional services company supporting government, defense, and intelligence projects. They are seeking a Full-Time Customer Support Professional to manage inbound calls, online chats, and messages, providing solutions and support to customers in a fast-paced contact center environment.ResponsibilitiesAnswering incoming phone calls, chats, and messages on behalf of client; providing accurate and appropriate information to callersAssisting customers by researching issues, exploring answers, and providing information and alternative solutionsIdentify, diagnose, and resolve customer issues, escalating complex issues as necessarySimultaneously managing multiple inquiries via chat as neededPlacing outbound customer service or customer satisfaction calls, as required by clientCompleting call guides; gathering and verifying required informationAdhering to established customer service and documentation standards within required time framesSkillsHigh school diploma or G.E.DZero or more years of customer service or other telephone experienceAbility to simultaneously oversee multiple customer inquiries and manage competing priorities in a fast-paced contact center environmentTexas resident living within a 60 mile radius of our El Paso facilityAbility to read, write, and speak Spanish and English fluentlyAbility and willingness to work and train onsite as requiredAbility and willingness to work any full-time shift during our hours of operation (M-F, 6 am - 7 pm MST)Access to high speed wired internet connectionAccess to a quiet work environment free from distractionsAbility to pass a criminal background check, drug screening, and credit checkUS CitizenshipOne or more years of contact center experience highly preferredDemonstrated experience adhering to contact center schedulingBenefitsA variety of medical plan options, some with Health Savings AccountsDental plan optionsA vision planA 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company matchFull flex work weeks where possibleA variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leaveShort and long-term disability benefitsLife, accidental death and dismemberment, personal accident, critical illness and business travel and accident insuranceCompany OverviewGeneral Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics. It was founded in 1999, and is headquartered in Falls Church, Virginia, USA, with a workforce of 10001+ employees. Its website is https://www.gdit.com/.



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