Full-Time Reservations Consultant (Social Media & Live Chat Specialist) - Contract to Hire
About Us: YONDA is an innovative travel company on a mission to help people go further for less. We provide exclusive travel deals and seamless booking experiences across multiple platforms. We’re now looking for a dedicated Reservations Consultant to join our team full-time and become the front-line voice of YONDA across social media and live chat channels. Role Overview: Your primary responsibility will be to manage all customer interactions across our digital platforms. Understand our members needs and assist with their reservations enquiries. This includes responding promptly to social media comments and messages, moderating posts, managing live chat on multiple booking sites, and handling customer inquiries via our Shopify store chat. You’ll also help us improve efficiency by assisting in the setup and management of chatbots and automation tools. Key Responsibilities: Reservations bookings for Members and assist with enquiries. Monitor and respond to inquiries across Facebook, Instagram, Meta Messenger, and other social media platforms Moderate and engage with post comments in a professional, brand-aligned manner Manage Live Chat across multiple booking sites and Shopify chat Assist with chatbot setup, optimisation, and workflows to improve response times Handle reservation inquiries, provide accurate product/travel information, and support customers through the booking process Escalate complex queries to the reservations team where required Track and report on common inquiries to help improve customer experience Requirements: 5+ years in the Travel Industry Expedia TAAP , Hotel Beds Experience Amadeus Proven experience in customer service, reservations, or live chat management Proficiency in Meta Messenger, Shopify Chat, and Live Chat platforms Strong written communication skills with excellent grammar and tone Ability to multitask and manage multiple chat windows efficiently Experience with chatbot setup and automation tools preferred Availability to work full-time with flexible hours (including evenings or weekends if required) Passion for travel and helping customers What We Offer: Full-time, long-term role with growth opportunities Remote work flexibility Supportive, fun, and fast-paced team environment Be part of a growing travel company with exciting future plans Apply tot his job