[FULL TIME Remote] Remote, Contact Center Representative (5027)
Let's build something amazing together. We're looking for a Remote, Contact Center Representative (5027)! An immediate start is available for this Remote-based position, which places you at the center of innovation. This position requires a strong and diverse skillset in relevant areas to drive success. You will be compensated with a competitive salary for your time and effort.   Title: Contact Center Representative  PHA Scheduling Team
Availability: Immediate
Hourly Rate: $13/hour + Benefits + Training Bonus
Benefits Includes PTO, health, dental, vision, group life, short-term, and long-term disability.
Performance Review: Pay increases to $14.00 after 6 months, based on performance.
Location: Remote, US
 Applicants must be eligible to work and perform their job responsibilities within the United States.
 A key prerequisite for effectively fulfilling this role is having a Windows-based laptop/desktop with video-calling capabilities
To help you learn more about the position, including its responsibilities, and compensation rate, we have prepared a brief video presentation. You can access the video using the following link: PHA, Call Center Representative
About Advantmed: www.advantmed.com
Founded in 2005 and based in Orange County, California, Advantmed, LLC is a healthcare information management company that helps health plans, managed care... organizations, and life insurance companies optimize revenue and improve quality outcomes. Advantmed partners with managed care organizations to deliver the optimal combination of capabilities unique to each organization needed to achieve the objectives, including risk analytics, NCQA-certified HEDIS ® software, medical record retrieval, medical record abstraction, risk adjustment coding, and provider education.
Job Description
Executive Summary
 The ideal candidate would be someone who has 2+ years of call center experience in a target-driven environment
 Experience working in an outbound sales process is a plus
 Outgoing and pleasing personality on the phone. Excellent communication skills with clear diction
 Good time manager. Ability to multi-task and work in a challenging environment
 Ready to learn and grow. Go-getter mindset.
Summary
 Will be responsible for handling inbound and outbound calls to schedule health assessment visits (Member Engagement)
Key Responsibilities:
 Answering or making calls to members to book appointments for their no-cost Prospective Health Assessments
 Learn about and address customer needs, complaints, or other service issues.
 Responding efficiently and accurately to callers, explaining possible solutions/rebuttals, and ensuring that customers feel supported and valued.
 Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
 Building lasting relationships with customers and other call center team members based on trust and reliability.
 Utilizing software, databases, scripts, and tools appropriately.
 Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
 Making sales or recommendations for products or services that suit client needs better.
 Taking part in training and other learning opportunities to expand knowledge of the company and position.
 To be available on meetings on camera as and when needed
 Adhering to all company policies and procedures.
 Additional ad-hoc tasks as assigned by the Call Center Supervisor
Skills
 Outgoing personality and sales approach
 Solid work history, citing any recognition and promotion
 Ability to thrive in a fast-paced, energetic environment doing multi-tasking on the system while talking to the customer on the phone
 Customer service or other directly related experience is a plus
 Ability to collaborate and be a team player
 Various software and data entry proficiency, including MS Office
 Ability to type 40Wpm, 60Wpm is preferred
 Strong communication and time management skills
 Supreme ability to demonstrate customer empathy and build a connection with excellent customer diplomacy skills
 Problem solver, ability to multi-task, think creatively, and escalate issues and ideas to solve these issues
 Honesty and integrity
Competency
 Excellent attendance and work record
 Ability to professionally articulate customer call scripts
 Exceptional customer service and active listening skills
 Ability to empathize and manage personal emotions
 Ability to function as an effective team member
 Ability to internalize and follow protocols/guidelines
 Demonstrate excellent oral and written communication skills; correct spelling is a must
 Strong time management skills and decision-making skills
 Strong computer skills required
 Must have a working knowledge of MS Office applications: Word, Excel, and Outlook
 Ability to be flexible with schedule (between hours of 6 am EST - 6 pm PST Monday through Friday, possible Saturday hours) and adapt to change Apply Job! Are You the One We're Looking For?If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
Apply Now
Availability: Immediate
Hourly Rate: $13/hour + Benefits + Training Bonus
Benefits Includes PTO, health, dental, vision, group life, short-term, and long-term disability.
Performance Review: Pay increases to $14.00 after 6 months, based on performance.
Location: Remote, US
 Applicants must be eligible to work and perform their job responsibilities within the United States.
 A key prerequisite for effectively fulfilling this role is having a Windows-based laptop/desktop with video-calling capabilities
To help you learn more about the position, including its responsibilities, and compensation rate, we have prepared a brief video presentation. You can access the video using the following link: PHA, Call Center Representative
About Advantmed: www.advantmed.com
Founded in 2005 and based in Orange County, California, Advantmed, LLC is a healthcare information management company that helps health plans, managed care... organizations, and life insurance companies optimize revenue and improve quality outcomes. Advantmed partners with managed care organizations to deliver the optimal combination of capabilities unique to each organization needed to achieve the objectives, including risk analytics, NCQA-certified HEDIS ® software, medical record retrieval, medical record abstraction, risk adjustment coding, and provider education.
Job Description
Executive Summary
 The ideal candidate would be someone who has 2+ years of call center experience in a target-driven environment
 Experience working in an outbound sales process is a plus
 Outgoing and pleasing personality on the phone. Excellent communication skills with clear diction
 Good time manager. Ability to multi-task and work in a challenging environment
 Ready to learn and grow. Go-getter mindset.
Summary
 Will be responsible for handling inbound and outbound calls to schedule health assessment visits (Member Engagement)
Key Responsibilities:
 Answering or making calls to members to book appointments for their no-cost Prospective Health Assessments
 Learn about and address customer needs, complaints, or other service issues.
 Responding efficiently and accurately to callers, explaining possible solutions/rebuttals, and ensuring that customers feel supported and valued.
 Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
 Building lasting relationships with customers and other call center team members based on trust and reliability.
 Utilizing software, databases, scripts, and tools appropriately.
 Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
 Making sales or recommendations for products or services that suit client needs better.
 Taking part in training and other learning opportunities to expand knowledge of the company and position.
 To be available on meetings on camera as and when needed
 Adhering to all company policies and procedures.
 Additional ad-hoc tasks as assigned by the Call Center Supervisor
Skills
 Outgoing personality and sales approach
 Solid work history, citing any recognition and promotion
 Ability to thrive in a fast-paced, energetic environment doing multi-tasking on the system while talking to the customer on the phone
 Customer service or other directly related experience is a plus
 Ability to collaborate and be a team player
 Various software and data entry proficiency, including MS Office
 Ability to type 40Wpm, 60Wpm is preferred
 Strong communication and time management skills
 Supreme ability to demonstrate customer empathy and build a connection with excellent customer diplomacy skills
 Problem solver, ability to multi-task, think creatively, and escalate issues and ideas to solve these issues
 Honesty and integrity
Competency
 Excellent attendance and work record
 Ability to professionally articulate customer call scripts
 Exceptional customer service and active listening skills
 Ability to empathize and manage personal emotions
 Ability to function as an effective team member
 Ability to internalize and follow protocols/guidelines
 Demonstrate excellent oral and written communication skills; correct spelling is a must
 Strong time management skills and decision-making skills
 Strong computer skills required
 Must have a working knowledge of MS Office applications: Word, Excel, and Outlook
 Ability to be flexible with schedule (between hours of 6 am EST - 6 pm PST Monday through Friday, possible Saturday hours) and adapt to change Apply Job! Are You the One We're Looking For?If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
Apply Now