[FULL TIME Remote] Order Management Specialist
This role is a stepping stone to great career achievements. We need a Order Management Specialist! This position offers a hybrid work model, combining remote work with time in our Remote office. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is a competitive salary, reflecting our commitment to attracting the best. Γ Γ Overview:
Join a fast-growing outdoor gear company as our Order Management Specialist! Zenbivy is seeking a reliable, experienced customer support expert to manage orders and enhance the customer experience. This role offers the perfect blend of autonomy and impact for someone who values work-life balance while staying professionally engaged. If you enjoy the satisfaction of clearing out an inbox, love creating efficient systems and delivering an exceptional customer experience, we want to meet you!
Key Responsibilities:
ΓΒ Be the primary liaison between our customer base and warehouse operations
ΓΒ Proactively monitor order status and identify potential fulfillment issues before they impact customers
ΓΒ Manage carrier claims and resolve delivery issues
ΓΒ Negotiate solutions with customers to resolve issues effectively while upholding company policies
ΓΒ Process refunds and assist customers with exchange orders
ΓΒ Implement and optimize new order management processes to improve efficiency
Qualifications:
ΓΒ Self-directed, detail-oriented, reliable, and proactive
ΓΒ Strong attention to detail and commitment to operational excellence
ΓΒ Experience with Shopify e-commerce order management
ΓΒ Outstanding communication skills, both through written email and over the phone
ΓΒ Proven experience in a customer support role managing multiple email tickets
ΓΒ The ability to quickly learn and accurately implement new processes
Preferred Qualifications:
ΓΒ Experience with Zendesk is major plus
ΓΒ Genuine enthusiasm and interest in backpacking/camping to authentically connect with our team and customers
What Makes This Role Awesome:
ΓΒ Work-life balance: The ability to work from anywhere you can get a solid wifi connection!
ΓΒ Industry perks: Access to outdoor industry purchase programs and Zenbivy gear discounts
ΓΒ Growth potential: Opportunities to shape processes in a growing company
ΓΒ Real impact: Direct influence on company operations and customer satisfaction
__________
Please submit your resume and a cover letter explaining why you're the perfect fit for this role. WeΓΒre excited to hear from you!
Zenbivy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
Job Type: Part-time
Pay: From $25.00 per hour
Expected hours: 20 per week
Schedule:
ΓΒ Day shift
ΓΒ Monday to Friday
Experience:
ΓΒ Zendesk: 1 year (Preferred)
ΓΒ Backpacking/camping: 2 years (Preferred)
ΓΒ Direct customer service or supervisor: 2 years (Preferred)
Work Location: Remote Apply Job!Γ Don't Hesitate, Apply!Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today!
Apply Now
Join a fast-growing outdoor gear company as our Order Management Specialist! Zenbivy is seeking a reliable, experienced customer support expert to manage orders and enhance the customer experience. This role offers the perfect blend of autonomy and impact for someone who values work-life balance while staying professionally engaged. If you enjoy the satisfaction of clearing out an inbox, love creating efficient systems and delivering an exceptional customer experience, we want to meet you!
Key Responsibilities:
ΓΒ Be the primary liaison between our customer base and warehouse operations
ΓΒ Proactively monitor order status and identify potential fulfillment issues before they impact customers
ΓΒ Manage carrier claims and resolve delivery issues
ΓΒ Negotiate solutions with customers to resolve issues effectively while upholding company policies
ΓΒ Process refunds and assist customers with exchange orders
ΓΒ Implement and optimize new order management processes to improve efficiency
Qualifications:
ΓΒ Self-directed, detail-oriented, reliable, and proactive
ΓΒ Strong attention to detail and commitment to operational excellence
ΓΒ Experience with Shopify e-commerce order management
ΓΒ Outstanding communication skills, both through written email and over the phone
ΓΒ Proven experience in a customer support role managing multiple email tickets
ΓΒ The ability to quickly learn and accurately implement new processes
Preferred Qualifications:
ΓΒ Experience with Zendesk is major plus
ΓΒ Genuine enthusiasm and interest in backpacking/camping to authentically connect with our team and customers
What Makes This Role Awesome:
ΓΒ Work-life balance: The ability to work from anywhere you can get a solid wifi connection!
ΓΒ Industry perks: Access to outdoor industry purchase programs and Zenbivy gear discounts
ΓΒ Growth potential: Opportunities to shape processes in a growing company
ΓΒ Real impact: Direct influence on company operations and customer satisfaction
__________
Please submit your resume and a cover letter explaining why you're the perfect fit for this role. WeΓΒre excited to hear from you!
Zenbivy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
Job Type: Part-time
Pay: From $25.00 per hour
Expected hours: 20 per week
Schedule:
ΓΒ Day shift
ΓΒ Monday to Friday
Experience:
ΓΒ Zendesk: 1 year (Preferred)
ΓΒ Backpacking/camping: 2 years (Preferred)
ΓΒ Direct customer service or supervisor: 2 years (Preferred)
Work Location: Remote Apply Job!Γ Don't Hesitate, Apply!Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today!
Apply Now