[FULL TIME Remote] Customer Service Representative - Remote
Core Information:Start Date: Immediate openings availableCompany: WorkwarpLocation: RemotePosition: Customer Service Representative - Remote - Work From HomeCompensation: a competitive salary  Systems & Methods, Inc. (SMI)
CUSTOMER SERVICE REPRESENTATIVE-WORK FROM HOME...
SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. In our 51st year as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.
Position Overview
The Customer Service Representative is responsible for receiving calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations; categorizing all calls received in one of the categories provided; record any abusive and/or extraordinary calls; and be responsible for other duties as assigned.
Job Duties
 Possess strong oral and written communications skills
 Exhibit excellent interpersonal skills using tact, patience, and courtesy
 Provide accurate, valid, and complete information
 Resolve customer complaints, provide appropriate solutions and alternatives
 Document customer interactions
 Thoroughly and efficiently gather customer information, assess, and fulfill customer needs and educate customers where applicable
 Maintain a general understanding of policies and procedures
Required Experience:
 High School Diploma or equivalent required
 At least one-year prior experience in an area of customer service, call center, service delivery, or other related fields.
 Must be proficient in data entry skills including keyboard, mouse, 10-key pad
 Basic knowledge of Microsoft Office
Full Time - Must have availability from 7:30am -6:00pm; Monday through Friday.
Must have a private area to work and space to set up equipment and a high-speed internet connection.
Contingent on passing a background check and drug test.
Payrate: $14.30/hr
Must reside in one of the following states for consideration:
AL, FL, GA, MO, NC, OH, KC, TN, TX WV
Perks:
 Paid Training
 $$$ Bi-annual Bonuses to those Who Qualify*! $$$
 Health Club Reimbursements
 Career Growth Opportunities
 Exciting, Fun, and Supportive Work Environment
 Coworkers Who Feel Like Family; We celebrate you!!
We are an Equal Opportunity Employer. We are a Drug-Free Workplace Apply Job! Submit Your ApplicationSeize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply Now
CUSTOMER SERVICE REPRESENTATIVE-WORK FROM HOME...
SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. In our 51st year as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI.
Position Overview
The Customer Service Representative is responsible for receiving calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations; categorizing all calls received in one of the categories provided; record any abusive and/or extraordinary calls; and be responsible for other duties as assigned.
Job Duties
 Possess strong oral and written communications skills
 Exhibit excellent interpersonal skills using tact, patience, and courtesy
 Provide accurate, valid, and complete information
 Resolve customer complaints, provide appropriate solutions and alternatives
 Document customer interactions
 Thoroughly and efficiently gather customer information, assess, and fulfill customer needs and educate customers where applicable
 Maintain a general understanding of policies and procedures
Required Experience:
 High School Diploma or equivalent required
 At least one-year prior experience in an area of customer service, call center, service delivery, or other related fields.
 Must be proficient in data entry skills including keyboard, mouse, 10-key pad
 Basic knowledge of Microsoft Office
Full Time - Must have availability from 7:30am -6:00pm; Monday through Friday.
Must have a private area to work and space to set up equipment and a high-speed internet connection.
Contingent on passing a background check and drug test.
Payrate: $14.30/hr
Must reside in one of the following states for consideration:
AL, FL, GA, MO, NC, OH, KC, TN, TX WV
Perks:
 Paid Training
 $$$ Bi-annual Bonuses to those Who Qualify*! $$$
 Health Club Reimbursements
 Career Growth Opportunities
 Exciting, Fun, and Supportive Work Environment
 Coworkers Who Feel Like Family; We celebrate you!!
We are an Equal Opportunity Employer. We are a Drug-Free Workplace Apply Job! Submit Your ApplicationSeize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role.
Apply Now