Full-Time Remote Care Coordinator - CMA/RMA or LPN
About TimeDoc Health
Founded in 2015, TimeDoc Health provides Virtual Care Management services that help patients with chronic conditions stay connected to their care between office visits. Through technology and compassionate outreach, we support better health outcomes and help patients stay out of the hospital. Our work makes a real impact on thousands of patients nationwide.
The Role
We are hiring Care Coordinators to support patients with chronic conditions through Chronic Care Management (CCM). This is a phone-based, productivity-driven role where you will spend most of your workday on the phone speaking with patients, coordinating care, and documenting interactions.
This role is ideal for clinical professionals who are comfortable with high call volume, structured schedules, and meeting daily productivity metrics in a remote environment.
Work ScheduleExpectations
• Full-time, 40 hours per week
• Coverage required Monday–Saturday, 8:00 AM–6:00 PM in the time zone you support.
• Fixed schedule assigned (no alternate shifts available)
• Expect to spend 7–8 hours per day on the phone
• Productivity and quality metrics are required and monitored
What You'll Do
• Conduct monthly CCM phone calls with assigned patients
• Make 30–50 outbound calls per day
• Complete required patient interactions to meet CCM service goals
• Educate patients on chronic conditions and care plans
• Coordinate care with provider offices, pharmacies, and community resources
• Identify gaps in care and social determinants of health
• Create and update personalized care plans in the EMR
• Accurately document all patient interactions
• Maintain HIPAA compliance and patient confidentiality
Requirements
• Minimum 1-3 year of experience as a CMA/RMA, LPN, or RN
• Active certification or multistate license for LPN/RN
• Strong verbal and written communication skills in English
• Comfortable being on the phone most of the day
• Experience with EMR/EHR systems
• Organized, reliable, and able to work independently in a remote setting
Preferred:
• Geriatric patient experience
• Care coordination or case management experience
• Strong verbal and written communication skills in Spanish
Work EnvironmentEquipment
• Private, quiet home office with no interruptions
• Reliable high-speed internet (100 Mbps or higher)
• Second monitor required
• Company laptop and required software provided
BenefitsPerks
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• Fully remote work environment
• Supportive team culture with opportunities for growth
• Career advancement as TimeDoc Health continues to expand
• Meaningful work focused on keeping patients healthy and out of the hospital
TimeDoc Health is an Equal Opportunity Employer. TimeDoc Health does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business need.
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Work Location: Remote
Apply tot his job
Apply To this Job
Founded in 2015, TimeDoc Health provides Virtual Care Management services that help patients with chronic conditions stay connected to their care between office visits. Through technology and compassionate outreach, we support better health outcomes and help patients stay out of the hospital. Our work makes a real impact on thousands of patients nationwide.
The Role
We are hiring Care Coordinators to support patients with chronic conditions through Chronic Care Management (CCM). This is a phone-based, productivity-driven role where you will spend most of your workday on the phone speaking with patients, coordinating care, and documenting interactions.
This role is ideal for clinical professionals who are comfortable with high call volume, structured schedules, and meeting daily productivity metrics in a remote environment.
Work ScheduleExpectations
• Full-time, 40 hours per week
• Coverage required Monday–Saturday, 8:00 AM–6:00 PM in the time zone you support.
• Fixed schedule assigned (no alternate shifts available)
• Expect to spend 7–8 hours per day on the phone
• Productivity and quality metrics are required and monitored
What You'll Do
• Conduct monthly CCM phone calls with assigned patients
• Make 30–50 outbound calls per day
• Complete required patient interactions to meet CCM service goals
• Educate patients on chronic conditions and care plans
• Coordinate care with provider offices, pharmacies, and community resources
• Identify gaps in care and social determinants of health
• Create and update personalized care plans in the EMR
• Accurately document all patient interactions
• Maintain HIPAA compliance and patient confidentiality
Requirements
• Minimum 1-3 year of experience as a CMA/RMA, LPN, or RN
• Active certification or multistate license for LPN/RN
• Strong verbal and written communication skills in English
• Comfortable being on the phone most of the day
• Experience with EMR/EHR systems
• Organized, reliable, and able to work independently in a remote setting
Preferred:
• Geriatric patient experience
• Care coordination or case management experience
• Strong verbal and written communication skills in Spanish
Work EnvironmentEquipment
• Private, quiet home office with no interruptions
• Reliable high-speed internet (100 Mbps or higher)
• Second monitor required
• Company laptop and required software provided
BenefitsPerks
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• Fully remote work environment
• Supportive team culture with opportunities for growth
• Career advancement as TimeDoc Health continues to expand
• Meaningful work focused on keeping patients healthy and out of the hospital
TimeDoc Health is an Equal Opportunity Employer. TimeDoc Health does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business need.
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Work Location: Remote
Apply tot his job
Apply To this Job