Front Office Supervisor

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - Hilton London Met finished a transformational refurbishment in 2022, updating all of our 35 + meeting rooms, public areas, Guest Rooms, Executive Rooms & Suites and four bars and restaurants. WOW, what a game changer this repositioning has been for our team and our clients.

This hotel is one of a kind, boasting 1,100 bedrooms, two ballrooms for up to 1,350 delegates and a huge focus on sustainability with carbon neutral events and a plethora of local partnerships to support our planet and community. We don’t just rely on our shiny new product however, we are on a mission to live and breathe fantastic customer service, with the hotel within the Top #200 hotels in London on TripAdvisor and being awarded Europe’s Leading Conference Hotel, Europe’s Best MICE Hotel and the Conference & Banqueting Team of the Year.

Fancy taking a closer look? Check out our socials below:

Instagram: https://www.instagram.com/hiltonlondonmet/?hl=en

Linkedin: linkedin.com/company/hilton-london-metrople

A WORLD OF REWARDS

• Hourly Rate of £14.79 plus service charge
• Free, healthy and high quality meals when on duty
• Grow your Career Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Discounted car park
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Modern and inclusive Team Member’s areas

You will join the Front Office team, working in the Reception area of the hotel.

You enjoy supervising and delivering front office operations smoothly and efficiently, dealing with guests’ queries and complaints, and creating memorable experiences for our guests and colleagues.

Are you an ambitious hotelier, with some experience leading a team or ready for your first leadership position? Do you have passion for exceptional customer service, excellent communication, coaching, and problem solving skills? Then this is the job for you!

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

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