French Speaking CSR -Work Form Home in Carlsbad, CA in Aston Carter (job Id: 1680854377)
Job title: French Speaking CSR -Work Form Home
Company: Aston Carter
Job description: Description:
Customer Service Agent is responsible for supporting customers, third party independent distributors, Sales Managers regarding various inquiries around sales, product support, and product usage in the Canadian region. A majority of this region speaks French as their first language. Must be comfortable with inbound calls, email and ticketing.
Skills:
Customer service, Call center, bilingual French, Data entry, Microsoft Office
Additional Skills & Qualifications:
• Past experience in a Customer Support role, where you have been recognized for providing amazing experiences to your customers.
• Fluent with speaking and writing in both French and English.
• Demonstrated ability to multitask and work with multiple software screens at a time.
• Demonstrated ability to undergo training, take detailed notes for, and implement training accurately on the job.
• Advanced computer skills needed in Microsoft Office Suites and Google Suite, with the ability to learn computer skills and programs such as Jira (ticketing system) Microsoft Navision (ERP system) and others.
• Exceptional verbal and written communication skills.
• Proven track record of flexibility, customer service oriented, and a positive attitude.
• Must communicate as an effective problem-solver and be able to interconnect successfully and professionally in a team setting.
.
First 3 weeks are in person training, they will not be on the phones until around 60 days, then it's WFH.
Current workload looks like 60% calls/40% emails and tickets
Experience Level:
Entry Level
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Expected salary:
Location: Carlsbad, CA
Apply for the job now!
Apply Now
Apply Now
Company: Aston Carter
Job description: Description:
Customer Service Agent is responsible for supporting customers, third party independent distributors, Sales Managers regarding various inquiries around sales, product support, and product usage in the Canadian region. A majority of this region speaks French as their first language. Must be comfortable with inbound calls, email and ticketing.
Skills:
Customer service, Call center, bilingual French, Data entry, Microsoft Office
Additional Skills & Qualifications:
• Past experience in a Customer Support role, where you have been recognized for providing amazing experiences to your customers.
• Fluent with speaking and writing in both French and English.
• Demonstrated ability to multitask and work with multiple software screens at a time.
• Demonstrated ability to undergo training, take detailed notes for, and implement training accurately on the job.
• Advanced computer skills needed in Microsoft Office Suites and Google Suite, with the ability to learn computer skills and programs such as Jira (ticketing system) Microsoft Navision (ERP system) and others.
• Exceptional verbal and written communication skills.
• Proven track record of flexibility, customer service oriented, and a positive attitude.
• Must communicate as an effective problem-solver and be able to interconnect successfully and professionally in a team setting.
.
First 3 weeks are in person training, they will not be on the phones until around 60 days, then it's WFH.
Current workload looks like 60% calls/40% emails and tickets
Experience Level:
Entry Level
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Expected salary:
Location: Carlsbad, CA
Apply for the job now!
Apply Now
Apply Now