Freight Coordinator

Who Are We? Convelio is a licensed freight forwarding company evolving at the intersection of Tech, Logistics and the Art World. We specialise in the global shipping & storage of high-end goods: paintings, sculptures, basically any valuable or bulky merchandise,alongside market leading SaaS technology to solve the problems that Registrars and Art Operations professionals face today.Our mission is to become a tech-driven company in a traditional industry, and therefore make the shipping & storage of bulky and valuable items as easy as possible by providing an online and seamless experience.We currently serve a wide range of customers from art galleries, antique dealers, auction houses, online platforms to interior designers. Your Role:As a Freight Coordinator at Convelio, you’ll be responsible for coordinating courier shipments. You’ll be efficient and detail-orientated, making sure that our shipments leave the warehouse promptly and with correct documentation. Your hard work will ensure that everything goes smoothly and our clients are delighted with their shipments from Convelio!You will be part of our Freight team of 6-8 Freight coordinators based near the airport at Heathrow, reporting to the Freight Team Manager. We are looking for team-members who are strong in problem-solving and processes to help build out our innovative shipping offer in the art world!✏️ What you'll do:- Coordinate courier export shipments from the UK, in good time and within budget, working with DHL and Fedex to book and then track these shipments- Prepare all documentation required for the shipments to go smoothly through customs such as Power of Attorney (POA) documents- Manage the export customs declarations for your shipments, with correct tariffs codes for artworks- Provide customer service support to the individuals importing your shipments overseas, offering advice to them on how to complete required customs documents- Monitor our shipments with reports on our internal systems, writing your updates into the system as the shipment progresses- Troubleshoot shipments such as resolving customs clearance issues or failed deliveries to our clients- Suggest and implement process improvements within the Freight & Customs team- Work closely and collaboratively with our Customer Care and Warehouse teams ‍ Your profile:- You have an initial experience (1-2 years) in a freight forwarding or logistics role- You are fluent in English and have excellent written and verbal communication skills- You are comfortable working in a shifting environment and know how to prioritise your tasks autonomously. You are able to work very efficiently.- You have great attention to detail and can complete documentation accurately- Experience in art shipping and/or within the startup ecosystem is a plus- You are an excellent learner with a desire to adapt to new concepts and technologies What we offer:- Flexibility and embracing technology: We work in a dynamic and evolving environment, where new processes are constantly developed. Convelio remains an agile start-up despite our growth, and quickly adapts to the market and clients’ needs.- An opportunity to be part of a constantly developing and innovative company that is transforming the art logistics industry.- A dynamic and kind team spirit, where you will have all space and support to fulfil your potential and where your ideas are highly valued.⚙️The hiring process:- Discovery Interview with Ilaria, Talent Acquisition Lead- Short video Interview with Jasmine, General Manager UK- On-site interview with Jasmine & visit of the warehouse- Final call with Clément, one of our co-founders and Sebastien, Head of People- Reference check Additional Information ---------------------Learn more...---------------------Equal Employment Opportunity employerConvelio is proud to be an Equal Employment Opportunity employer. We are committed to equal opportunities based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identify, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We are passionate about building an inclusive culture where diversity is celebrated and leveraged to create better design and business decisions.

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