Fraud Servicing Specialist - Contact Center (Hybrid) - Starting at $20.05/HR

Citi is a leading global bank, and they are seeking a Fraud Ops Specialist to join their team. This entry-level position is responsible for conducting risk assessments on account activity and providing exceptional customer service to clients, with a focus on early fraud detection to minimize financial impact.ResponsibilitiesPerform investigation of potential fraud activity on existing credit card accountsRespond to inbound client inquiries and assist with specific service-related requests and concernsProvide solutions to client issues through the usage of all available resources under limited supervisionComplete assigned tasks in an accurate and timely mannerConsistently achieve individual and team performance targetsContact card members to verify charges and recent activity to identify any potential fraudEnsure a positive customer experience while determining specific verification procedures to be used in processing customer’s informationAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparencySkillsMinimum 1 year of customer service experienceAbility to process both inbound and outbound client callsHigh attention to detail with the ability to interpret data and organize informationConsistently demonstrates clear and concise written and verbal communicationDemonstrated ability to remain unbiased in a diverse working environmentHigh School diploma or equivalentBenefitsMedical, dental & vision coverage401(k)Life, accident, and disability insuranceWellness programsPaid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidaysCompany OverviewCiti's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. It was founded in 1812, and is headquartered in San Antonio, Texas, USA, with a workforce of 10001+ employees. Its website is https://www.citi.com.



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