Fraud Customer Support Senior Specialist- 3rd shift
About the position
The Fraud Customer Support Sr. Specialist at Citizens plays a vital role in safeguarding customers while delivering exceptional service. This position requires critical thinking and attention to detail, as specialists handle fraud inquiries in a fast-paced environment. The role emphasizes a customer-first mentality, combining friendly service with technical proficiency to resolve issues effectively. Specialists will undergo training to enhance their skills and contribute positively to customer experiences.
Responsibilities
Handle routine customer fraud inquiries using critical thinking skills to address customer concerns.
,
Break down customer information into manageable components while demonstrating empathy.
,
Utilize active listening skills to apply analytical reasoning during customer interactions.
,
Navigate multiple bank systems to understand issues and assess outcomes related to fraud inquiries.
,
Document proposed solutions and next steps clearly in multiple systems to gain customer consent.
,
Provide accurate claims processing and maintain claim records using established procedures.
Requirements
General PC troubleshooting and navigation skills.
,
Proficiency in Microsoft Office.
,
Effective telephone etiquette and active listening skills.
,
Strong written and verbal communication skills.
Nice-to-haves
2+ years of experience in Fraud Analysis, Financial services, Customer service, or Contact center.
,
Ability to work independently and as a team player with strong organizational skills.
,
Experience in a fast-paced customer-centered environment.
,
Solid knowledge of department computer applications and systems.
,
Demonstrated stable job history.
Benefits
Career development and growth opportunities.
,
Supportive and collaborative work environment.
Apply Now
The Fraud Customer Support Sr. Specialist at Citizens plays a vital role in safeguarding customers while delivering exceptional service. This position requires critical thinking and attention to detail, as specialists handle fraud inquiries in a fast-paced environment. The role emphasizes a customer-first mentality, combining friendly service with technical proficiency to resolve issues effectively. Specialists will undergo training to enhance their skills and contribute positively to customer experiences.
Responsibilities
Handle routine customer fraud inquiries using critical thinking skills to address customer concerns.
,
Break down customer information into manageable components while demonstrating empathy.
,
Utilize active listening skills to apply analytical reasoning during customer interactions.
,
Navigate multiple bank systems to understand issues and assess outcomes related to fraud inquiries.
,
Document proposed solutions and next steps clearly in multiple systems to gain customer consent.
,
Provide accurate claims processing and maintain claim records using established procedures.
Requirements
General PC troubleshooting and navigation skills.
,
Proficiency in Microsoft Office.
,
Effective telephone etiquette and active listening skills.
,
Strong written and verbal communication skills.
Nice-to-haves
2+ years of experience in Fraud Analysis, Financial services, Customer service, or Contact center.
,
Ability to work independently and as a team player with strong organizational skills.
,
Experience in a fast-paced customer-centered environment.
,
Solid knowledge of department computer applications and systems.
,
Demonstrated stable job history.
Benefits
Career development and growth opportunities.
,
Supportive and collaborative work environment.
Apply Now