Fraud & Claims Operations Associate Manager Online Fraud Detection
Ready to take the next step in your career? Join us as a Fraud & Claims Operations Associate Manager Online Fraud Detection! Our Remote office provides a state-of-the-art and comfortable workspace. This position requires a strong and diverse skillset in relevant areas to drive success. The salary for this position is set at a competitive salary. Γ Γ About this role:
Wells Fargo is seeking a Fraud & Claims Operations Associate Manager in Online Fraud Detection as part of Consumer & Small Business Banking Operations. Learn more about our career areas and lines of business at wellsfargojobs.com...
In this role, you will:
ΓΒ Supervise a team of specialists within a fraud and claims program for proactive fraud identification, prevention, and detection, as well as ensuring the recovery, execution, and handling of online fraud alerts through inbound customer calls
ΓΒ Identify opportunities for process improvement and risk control development in fraud and claims management to maximize efficiency and enhance customer service
ΓΒ Make supervisory decisions and resolve issues related to work distribution under direction of fraud and claims management
ΓΒ Leverage interpretation of internal processes and procedures to establish performance standards, evaluate performance, develop training materials, and ensure compliance with internal policies, risk controls, and government regulations
ΓΒ Collaborate and consult with customers, vendors, and other functional areas to resolve escalated issues
ΓΒ Interact directly with fraud and claims management to develop and implement functional area policies or procedures, and to provide exceptional customer experience
ΓΒ Manage allocation of people and financial resources for direct team within Fraud and Claims Operations
ΓΒ Mentor and guide talent development of direct reports and assist in hiring talent
Required Qualifications:
ΓΒ 2 years of Financial Services, Fraud, or Investigation experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
ΓΒ 1 years Leadership experience
Desired Qualifications:
ΓΒ Inbound call center experience
ΓΒ Online fraud detections experience
ΓΒ Fraud management experience
ΓΒ Working knowledge of case management systems such as PREVENT
ΓΒ Ability to supervise by distributing work and providing work direction
ΓΒ Leadership experience including coaching, training, and mentoring
ΓΒ Ability to provide leadership to a virtual or remote team
ΓΒ Ability to interact with all levels of an organization
ΓΒ Ability to negotiate, influence, and collaborate to build successful relationships
ΓΒ Excellent verbal, written, and interpersonal communication skills
ΓΒ Strong analytical skills with high attention to detail and accuracy
ΓΒ Strong organizational, multi-tasking, and prioritizing skills
ΓΒ Ability to navigate multiple computer systems, applications, and utilize search tools to find information
ΓΒ Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
Job Expectations:
ΓΒ Schedule: Tuesday through Saturday, 10:00AM - 7:00PM Arizona time
ΓΒ This position will be located at 1336 W Alameda Dr Temp, AZ and will work both on-site and remotely on a rotating basis as well as ad hoc needs for onsite coverage
Location:
ΓΒ 1336 W Alameda Dr Temp, AZ
This posting may be removed early due to volume of applications.
Posting End Date:
22 Feb 2024
ΓΒ Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unitΓΒs risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more Apply Job!Γ We Want to Hear From You!If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.
Apply Now
Wells Fargo is seeking a Fraud & Claims Operations Associate Manager in Online Fraud Detection as part of Consumer & Small Business Banking Operations. Learn more about our career areas and lines of business at wellsfargojobs.com...
In this role, you will:
ΓΒ Supervise a team of specialists within a fraud and claims program for proactive fraud identification, prevention, and detection, as well as ensuring the recovery, execution, and handling of online fraud alerts through inbound customer calls
ΓΒ Identify opportunities for process improvement and risk control development in fraud and claims management to maximize efficiency and enhance customer service
ΓΒ Make supervisory decisions and resolve issues related to work distribution under direction of fraud and claims management
ΓΒ Leverage interpretation of internal processes and procedures to establish performance standards, evaluate performance, develop training materials, and ensure compliance with internal policies, risk controls, and government regulations
ΓΒ Collaborate and consult with customers, vendors, and other functional areas to resolve escalated issues
ΓΒ Interact directly with fraud and claims management to develop and implement functional area policies or procedures, and to provide exceptional customer experience
ΓΒ Manage allocation of people and financial resources for direct team within Fraud and Claims Operations
ΓΒ Mentor and guide talent development of direct reports and assist in hiring talent
Required Qualifications:
ΓΒ 2 years of Financial Services, Fraud, or Investigation experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
ΓΒ 1 years Leadership experience
Desired Qualifications:
ΓΒ Inbound call center experience
ΓΒ Online fraud detections experience
ΓΒ Fraud management experience
ΓΒ Working knowledge of case management systems such as PREVENT
ΓΒ Ability to supervise by distributing work and providing work direction
ΓΒ Leadership experience including coaching, training, and mentoring
ΓΒ Ability to provide leadership to a virtual or remote team
ΓΒ Ability to interact with all levels of an organization
ΓΒ Ability to negotiate, influence, and collaborate to build successful relationships
ΓΒ Excellent verbal, written, and interpersonal communication skills
ΓΒ Strong analytical skills with high attention to detail and accuracy
ΓΒ Strong organizational, multi-tasking, and prioritizing skills
ΓΒ Ability to navigate multiple computer systems, applications, and utilize search tools to find information
ΓΒ Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
Job Expectations:
ΓΒ Schedule: Tuesday through Saturday, 10:00AM - 7:00PM Arizona time
ΓΒ This position will be located at 1336 W Alameda Dr Temp, AZ and will work both on-site and remotely on a rotating basis as well as ad hoc needs for onsite coverage
Location:
ΓΒ 1336 W Alameda Dr Temp, AZ
This posting may be removed early due to volume of applications.
Posting End Date:
22 Feb 2024
ΓΒ Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unitΓΒs risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more Apply Job!Γ We Want to Hear From You!If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.
Apply Now