Fraud Analyst job at Bankers Trust in Des Moines, IA
Title: Fraud Analyst
Location: Des Moines, IA, US
Regular Full-Time
Requisition ID: 1264
Job Description:
There are important qualities you look for in an employer - meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive and community-focused culture and we're proud of the premier workplace we've created. We regularly receive best in class results through our biennial employee engagement survey. We're also proud to receive recognition from others, including our designation as a "Best Place for Working Parents," being a four-time recipient of the Greater Des Moines Partnership's Inclusion Award, and being named one of the "Best Businesses Supporting Local Charity" by readers of the Business Record.
Job Summary:
The Fraud Analyst maintains the Bank's fraud detection and mitigation controls to monitor and respond to internal and external fraud risks. The Fraud Analyst also serves as the primary backup to the Physical Security Analyst.
Primary Functions and/or Responsibilities:
Reviews, monitors, and responds to the Bank's fraud alerts within Verafin, including the following:
Conducts analysis and investigations by reviewing bank records and calling on account officers and customers to request additional information, as needed
Creates and manages fraud cases
Elevates cases to Bank management and law enforcement, as necessary
Provides support in reporting monetary fraud losses
Mitigates and recovers losses as appropriate
Monitors and responds to incoming internal inquiries:
Triages tickets and assigns to appropriate team members
Provides timely, accurate, and risk-based responses to inquiries/requests
Escalates inquiries to management and consults additional business units when appropriate
Assists in pulling monthly reports and tracking ticket related statistics
Reviews card alerts, detects patterns indicating widespread card compromises, and assists with resolution including the following:
Places merchant blocks through the FIS Client Portal
Reports on impacted cards
Collaborates with impacted business units to resolve timely and with minimal customer impact
Creates and maintains fraud related governance documents
Assists in the creation and delivery of periodic fraud related training for Bank team members and customers
Serves as the primary backup to the Physical Security Analyst, as needed, including:
Assigning and adjusting badge access
Reviewing and providing video footage to law enforcement
Performs other duties as assigned
Education and/or Experience:
Four-year college degree in a related field preferred OR an equivalent combination of education and experience
At least five years of retail banking and/or bank operations experience required
Certified Fraud Examiner (CFE), Certified Anti-Money Laundering and Fraud Professional (CAFP) or Certified Anti-Money Laundering Specialist (CAMS) preferred
Specific Skills, Knowledge & Abilities:
Knowledge of the Regulation CC and Regulation E is preferred
Proficient with IBS Insight, Evision, and Verafin is preferred
Hiring Salary Range
The hiring range below reflects targeted base salary. Actual compensation will be determined based on the candidate's prior related experience & education and will be finalized at the time of offer. In addition to base salary, most positions are also eligible to participate in our annual bonus program. Select positions may also be eligible to earn incentives and/or commissions Hiring Salary Range: $58,000 - $69,000
Benefits
Group Health, Dental, and Vision Insurance
Generous Paid Time Off (PTO)
Volunteer Time Off (VTO)
401(k) plan with lucrative company match
Tuition assistance
Company Paid Life Insurance
Paid Parental Leave
Lifestyle Accounts that provide employees with reimbursement for the things that are most important to them such as childcare, student loan payments, gym memberships, pet insurance and much more.
Team Member Banking - a suite of products and services with special benefits for employees
Hybrid Eligibility: Position may be eligible for a hybrid work schedule (requiring some days in the office each week).
EQUAL OPPORTUNITY EMPLOYER
"PROTECTED VETERANS" AND "INDIVIDUAL WITH DISABILITY"
Apply Now
Apply Now
Location: Des Moines, IA, US
Regular Full-Time
Requisition ID: 1264
Job Description:
There are important qualities you look for in an employer - meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive and community-focused culture and we're proud of the premier workplace we've created. We regularly receive best in class results through our biennial employee engagement survey. We're also proud to receive recognition from others, including our designation as a "Best Place for Working Parents," being a four-time recipient of the Greater Des Moines Partnership's Inclusion Award, and being named one of the "Best Businesses Supporting Local Charity" by readers of the Business Record.
Job Summary:
The Fraud Analyst maintains the Bank's fraud detection and mitigation controls to monitor and respond to internal and external fraud risks. The Fraud Analyst also serves as the primary backup to the Physical Security Analyst.
Primary Functions and/or Responsibilities:
Reviews, monitors, and responds to the Bank's fraud alerts within Verafin, including the following:
Conducts analysis and investigations by reviewing bank records and calling on account officers and customers to request additional information, as needed
Creates and manages fraud cases
Elevates cases to Bank management and law enforcement, as necessary
Provides support in reporting monetary fraud losses
Mitigates and recovers losses as appropriate
Monitors and responds to incoming internal inquiries:
Triages tickets and assigns to appropriate team members
Provides timely, accurate, and risk-based responses to inquiries/requests
Escalates inquiries to management and consults additional business units when appropriate
Assists in pulling monthly reports and tracking ticket related statistics
Reviews card alerts, detects patterns indicating widespread card compromises, and assists with resolution including the following:
Places merchant blocks through the FIS Client Portal
Reports on impacted cards
Collaborates with impacted business units to resolve timely and with minimal customer impact
Creates and maintains fraud related governance documents
Assists in the creation and delivery of periodic fraud related training for Bank team members and customers
Serves as the primary backup to the Physical Security Analyst, as needed, including:
Assigning and adjusting badge access
Reviewing and providing video footage to law enforcement
Performs other duties as assigned
Education and/or Experience:
Four-year college degree in a related field preferred OR an equivalent combination of education and experience
At least five years of retail banking and/or bank operations experience required
Certified Fraud Examiner (CFE), Certified Anti-Money Laundering and Fraud Professional (CAFP) or Certified Anti-Money Laundering Specialist (CAMS) preferred
Specific Skills, Knowledge & Abilities:
Knowledge of the Regulation CC and Regulation E is preferred
Proficient with IBS Insight, Evision, and Verafin is preferred
Hiring Salary Range
The hiring range below reflects targeted base salary. Actual compensation will be determined based on the candidate's prior related experience & education and will be finalized at the time of offer. In addition to base salary, most positions are also eligible to participate in our annual bonus program. Select positions may also be eligible to earn incentives and/or commissions Hiring Salary Range: $58,000 - $69,000
Benefits
Group Health, Dental, and Vision Insurance
Generous Paid Time Off (PTO)
Volunteer Time Off (VTO)
401(k) plan with lucrative company match
Tuition assistance
Company Paid Life Insurance
Paid Parental Leave
Lifestyle Accounts that provide employees with reimbursement for the things that are most important to them such as childcare, student loan payments, gym memberships, pet insurance and much more.
Team Member Banking - a suite of products and services with special benefits for employees
Hybrid Eligibility: Position may be eligible for a hybrid work schedule (requiring some days in the office each week).
EQUAL OPPORTUNITY EMPLOYER
"PROTECTED VETERANS" AND "INDIVIDUAL WITH DISABILITY"
Apply Now
Apply Now