Fraud Analyst

We are looking for a Fraud Analyst to join our Fraud team and play a critical role in ensuring the integrity of our operations by identifying, analyzing, and addressing fraudulent activities across our portfolio.This role offers a unique opportunity to work at the intersection of data analysis and fraud prevention in a high-impact, fast-paced environment. You will collaborate with cross-functional teams to protect our customers and support the growth of the business by ensuring fraud risks are effectively managed.In this role, your responsibilities would include:Fraud Analysis and ReportingEnsure the accurate processing and documentation of all fraud-related issues and leads within agreed SLAs.Analyze fraud trends, investigate root causes, and prepare detailed reports for internal and external stakeholders.Provide actionable insights to influence fraud management strategies and decision-making.Fraud Detection and InvestigationDevelop and maintain policies and processes to detect and address fraudulent activities related to M-KOPA products and sales.Proactively monitor fraud analytics dashboards to identify emerging risks and investigate potential fraud cases.Conduct thorough due diligence on fraud inquiries, processing fraud tickets with accuracy and timeliness.Investigate fraud allegations through phone interviews with suspects and claimants, documenting findings comprehensively.Collaboration and AccountabilityWork closely with sales and operational teams to enforce disciplinary actions as per fraud policies.Regularly monitor sales agent performance, focusing on credit metrics and fraud indicators.Participate in forums (online and in-person) to stay informed on fraud trends and contribute to discussions.Liaise with various departments to implement initiatives that reduce risk and improve accountability.Documentation and ReportingMaintain high standards of data quality, ensuring accurate documentation of all fraud tickets and cases in SharePoint.Support the team in closing fraud cases within stipulated timelines.Provide regular updates on fraud trends and disciplinary measures to key stakeholders.To be successful in this role, we would expect that you have experience/evidence of the following:Certification in a fraud-related discipline, such as Certified Fraud Examiner (CFE).Strong skills in identifying fraud indicators through data mining and analytics.Proficiency in Excel, PowerPoint, Word, and a strong understanding of statistics and quantitative methods.Exceptional interpersonal skills to communicate effectively with stakeholders and manage expectations.A positive, learning-oriented attitude with a capacity for self-empowerment.A minimum of two years’ experience in a professional role, preferably in fraud prevention or analysis.If this role aligns with your background and/or preference then feel free to apply.Why M-KOPA?At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.Important NoticeM-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

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