Fraud Analyst

Patreon is a media and community platform where creators give their biggest fans access to exclusive work and experiences. Over 300k creators are cultivating fandoms and building their businesses each month. Creators can offer free memberships to fans looking to explore more of their work, paid memberships to give access to exclusive media and community, or sell directly to fans with Shops.Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with:8B+ earned since Patreon's inception30M free new memberships in the first year of launching that option, and10M fans paying each month for exclusive access to creators' work and community.We're continuing to invest heavily in building the best creator products with the best team in the creator economy and are looking for an Fraud Specialist to support our missionThis role is based in Porto, Portugal and open to those who are able to be in-office 2 days per week on a hybrid work model.About the TeamThe Fraud Operations Team works with complex customer questions requiring review and problem solving. This team is involved in deep investigations into fraud relating trends, payment processing, and overall fraud analysis. About the RoleResearch and respond to customer contacts regarding issues related to suspicious activitiesReview suspicious accounts using internal and external fraud tools, and take action in accordance with Patreon's policies. Independently determine and recommend an appropriate course of action following fraud detection Work cross-functionally with our Content Moderation and Product Support teams regarding account suspensions, closures, and other fraud matters.Help identify process improvements and contribute to key projects and initiatives.About You1+ years of professional experience, including 1+ years of customer facing contact experienceFluent in EnglishSelf-starter who is very comfortable dealing with ambiguityKnowledge of, and experience utilizing fraud investigative techniques and practicesAbility to analyze, summarize, and communicate findings and issues drawn from factsDemonstrated ability to forge strong working relationships within and across multiple disciplinesExcellent oral and written communication skillsBasic Zendesk knowledge is a plusBasic payment processing experience is a plusBasic Excel knowledge is a plusAbout PatreonPatreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:Put Creators First | They’re the reason we’re here. When creators win, we win. Build with Craft | We sign our name to every deliverable, just like the creators we serve.Make it Happen | We don’t quit. We learn and deliver. Win Together | We grow as individuals. We win as a team.We hire talented and passionate people from different backgrounds because workplace diversity and inclusion is critical to our ability to serve creators worldwide. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you.Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. If you need a reasonable accommodation during the interview process, please let us know via email at [email protected] offers a competitive benefits package including and not limited to salary, equity plans, healthcare, vacation leave, company holidays and recharge days, lifestyle stipends, learning and development stipends, patronage, parental leave and sick leave, and pension with an employer contribution.Patreon operates under a hybrid work model, where employees based in office locations are expected to come into the office two days per week, excluding sick time and paid leave. The goal of this policy is to be intentional about the in-person time we spend together to strengthen the feeling of community at Patreon. Candidates outside of our office hubs are not expected to meet the same requirements.At Patreon, we believe in fair and transparent pay. In compliance with New York and California pay transparency laws, we are sharing the expected salary range for this role.The posted salary range is dependent on the location and the level. This range may encompass multiple levels within the role’s job family. The final offer will be based on candidate’s experience, skills, competencies, and geographic location, aligning with the appropriate job level within Patreon’s leveling framework. For remote employees located outside CA and NY, salary may vary based on location and local market conditions.Patreon reserves the right to modify or update compensation and benefits at any time.

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